Experience

Vamsi Pharma Private Limited

• India
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• IT Executive

  • Jun 2018 - Present

  Working as a System Administrator Role, Handling Day-to- Day regular Internal incidents tickets of System & Network related issues. Working with windows Server 2012R2 , Supporting RDS/ RDP service, HP ProLiant server Support, Active Directory user & Group Policy creations, Server windows Patch updates manually & also updating the other system, Thin client Device supporting, working on windows platform, Fortinet firewall support by creating policy to restrict internet and giving access to user by VPN, Supporting Internal Lab instruments & Software related,Team Handling and team work. SOP Creation and Implementation, Vendor Coordination, Asset inventory maintains Show less



Selectsys America Inc

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Aug 2012 - Feb 2015

  Supporting 24/7 to US Client. Using Ticketing tool and maintain SLA. L2 support Working with Remote, Chat & Email need to give support to client as system slow, virus removing, Ad-on's issues, Bugs removal, OS and other application support. We supporting internal applications and online backup. Supporting 24/7 to US Client. Using Ticketing tool and maintain SLA. L2 support Working with Remote, Chat & Email need to give support to client as system slow, virus removing, Ad-on's issues, Bugs removal, OS and other application support. We supporting internal applications and online backup.



JVR INFOTECH PVT LTD

• Software Development
• 1 - 100 Employee

• Desktop Support Engineer

  • Dec 2009 - Apr 2012

  Handling day- day regular issue by using ticketing tool , L1 support ,Take incident ticket and need to solve the issue under SLA terms. Support Ms Outlook & Outlook express configuration and resolving errors, OS Installation , BSOD Error resolving, Asset management Inventory maintains, Vendor Coordination, Internal application support. Handling day- day regular issue by using ticketing tool , L1 support ,Take incident ticket and need to solve the issue under SLA terms. Support Ms Outlook & Outlook express configuration and resolving errors, OS Installation , BSOD Error resolving, Asset management Inventory maintains, Vendor Coordination, Internal application support.