Shiv Patel

Information Technology Specialist at Rio Rancho Public Schools
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Contact Information
us****@****om
(386) 825-5501
Location
MX
Skills

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Bio

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Credentials

  • TestOut Security Pro
    TestOut Corporation
    Apr, 2015
    - Oct, 2024
  • EMC Academic Associate, Information Storage and Management
    EMC
    Dec, 2014
    - Oct, 2024
  • TestOut Network Pro
    TestOut Corporation
    Apr, 2014
    - Oct, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    Feb, 2021
    - Oct, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Sep, 2021
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Jun, 2017
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Sep, 2012
    - Oct, 2024
  • WorkKeys
    ACT

Experience

  • Rio Rancho Public Schools
    • United States
    • Primary and Secondary Education
    • 500 - 600 Employee
    • Information Technology Specialist
      • Jul 2018 - Present

    • Assistive Technology Computer Technician
      • Jul 2017 - Jul 2018

  • The Kemtah Group, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Analyst
      • Jul 2012 - Sep 2013

      ▪Transferred tickets to other Presbyterian teams using the CA Service Desk application at the Presbyterian IT Service Desk. ▪Assisted with the installation, configuration, and ongoing usability of desktop, laptops, peripheral equipment and software within established standards and guidelines. ▪Made sure that there was a tree in each service request so that the Service Desk agents knew which teams the request had to be transferred to. ▪Escalated requests to the appropriate teams that ensured expeditious resolution of issues. ▪Travelled across the State of New Mexico to various Presbyterian facilities; installed Single Sign On device hardware. ▪Came up the learning curve quickly; met my manager’s expectations on clearing ticket queues. Show less

Education

  • Central New Mexico Community College
    Associate of Arts and Sciences (A.A.S.), Network Administration
    2008 - 2016
  • Central New Mexico Community College
    Associate of Arts and Sciences (A.A.S.), System Administration
    2008 - 2016
  • Central New Mexico Community College
    Associate of Arts and Sciences (A.A.S.), Cloud Technology
    2008 - 2016

Community

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