Experience

Scrabble Entertainment Limited

• India
• Entertainment Providers
• 1 - 100 Employee

• Senior Executive

  • Sep 2016 - Present

  • Analyze, manage, and maintain departmental data to enable the establishment of baselines, benchmarks, and goals, thereby supporting organizational growth and development. • Managing relationship with vendors and ensuring that they are delivering high-quality products and service. • Oversee inventory management and order fulfilment to ensure sufficient stock levels for the department. • Streamline customer service processes by working collaboratively with multiple departments, including Engineering, Logistics, Technical, Accounts, QC, Credit Control, and Software. • Provide technical support to clients by liaising with engineers and manufacturers to identify and repair faulty spare parts and projectors • Contribute to software development efforts by assisting in the identification and resolution of system errors. • Manage billing and payment collection from distribution studios, including the collection of TDS certificates and regular follow-up on payments from debtors. • Facilitate the efficient release of movies by conducting thorough verification of necessary documents, including VPF payments and TDS certificates, from both producers and distributors. Show less



Aviva Life Insurance

• Mumbai, Maharashtra, India

• Executive

  • Jan 2015 - Aug 2016

  • Utilized effective communication and problem-solving skills to retain customers who came for redemption, resulting in increased revenue and improved customer satisfaction • Proactively contacted customers who missed payment due dates, successfully recovering outstanding payments and generating additional revenue opportunities through lead generation. • Leveraged in-depth knowledge of policy benefits, product features, and market conditions to provide valuable assistance and solutions to customers, contributing to the overall success of the organization. Show less



HDFC Life

• India
• Insurance
• 700 & Above Employee

• Sr Associate

  • Nov 2008 - Dec 2015

  • Resolved customer queries related to policies and executed day-to-day activities for policy alterations, such as surrender, UL transactions, claims, and revival. • Collaborated with various departments to maximize policy issuance for new business applications, resulting in increased conversion rates. • Daily and weekly MIS reports were created and Published to both the management team and colleagues. • Ensured compliance with auditing requirements by reconciling books of accounts, managing cash and cheques, and processing alteration requests. • Ensured that the inventory at the branch was consistently organized and properly stocked through regular maintenance and timely ordering of supplies. Show less