Shirley Quesada
Senior Agile Practitioner at Doran Jones Inc.- Claim this Profile
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Experience
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Doran Jones Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Agile Practitioner
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Nov 2021 - Present
Tampa, Florida, United States Agile Transformation Coach
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Scrum Master| US Industrial Market Operations
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Jan 2020 - May 2021
• Facilitated the adoption of agile methodologist including the Scrum Framework to achieve individual development and team growth with 5+ years experience. • Communicated closely with Product Owner on backlog refinement, prioritization for clear sprint expectations. • High experience in transitioning operations, documentation, nesting performance and deployment. • Ensured that the team members understood technologies, applications and tools in upcoming backlogs. • Engaged… Show more • Facilitated the adoption of agile methodologist including the Scrum Framework to achieve individual development and team growth with 5+ years experience. • Communicated closely with Product Owner on backlog refinement, prioritization for clear sprint expectations. • High experience in transitioning operations, documentation, nesting performance and deployment. • Ensured that the team members understood technologies, applications and tools in upcoming backlogs. • Engaged continues improvement culture for individuals within the team to help create high performing teams. • Collaborated with all teams involved (developers, designers, technical support) in the achievement of sprint goals. • Proactive in seeking different alternatives for teams to be more efficient without relying on software.
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Product Owner SME | Shared Services
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Jan 2018 - Jan 2020
• Responsible for cost recovery billing for internal and external clients. (170M+ per month). • Agile trainer for 250+ associates, and agile managers for India and Philippines. • Technical owner of the billing department during a two-year period. • Lead internal and external audits, directly reporting to stakeholder. • Accomplished senior IT projects with 8+ years of experience applying waterfall methodology software development life cycle (SDLC). • Lead cross-functional teams… Show more • Responsible for cost recovery billing for internal and external clients. (170M+ per month). • Agile trainer for 250+ associates, and agile managers for India and Philippines. • Technical owner of the billing department during a two-year period. • Lead internal and external audits, directly reporting to stakeholder. • Accomplished senior IT projects with 8+ years of experience applying waterfall methodology software development life cycle (SDLC). • Lead cross-functional teams through agile methodologies across multiple units (finance, product development, strategic planning and business strategy). • Managed task priorities budgets strategic planning, business analysis, scrum, agile and waterfall methodologies. • Lead billing team though Agile Project Management positively impacting 1500+ users
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Business Analyst | US Cost Recovery
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Jan 2012 - Jan 2018
• Processed 110M+ monthly cost recovery billing for internal and external clients. • Developed KPI’s and guidelines for the successful outcome of internal and external audits, maintaining and implementing internal controls to mitigate risk. • Responsible for Standard Operating Procedures (SOP’s), separation of duties (SOD) matrix, mapping processes for the cost recovery work stream.
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Quality Improvement Specialist
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Jan 2009 - Jan 2012
• Manager of quality assurance team. • Responsible for under performing agents involved in evaluation and improvement program to boost metrics.
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Education
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Universidad Internacional de las Américas
Bachelor's, Finance and Financial Management Services -
Universidad Fidélitas
Bachelor of Business Administration - BBA, Business Administration and Management, General