Shirley Steen
PMO Lead at ECS- Claim this Profile
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Bio
Claudia Carruthers
Shirley has a drive, focus and enthusiasm which manifests itself in her tireless approach to her role. She has a wealth of PMO experience which gives her the ability to define a clear end goal, build her team and then take them with her, no matter what curved balls are thrown her way. Time and again her knowledge of what is required and how to get there has been demonstrated. She works from the ground up with attention to detail but strategic aim. Excellent stakeholder management.
Claudia Carruthers
Shirley has a drive, focus and enthusiasm which manifests itself in her tireless approach to her role. She has a wealth of PMO experience which gives her the ability to define a clear end goal, build her team and then take them with her, no matter what curved balls are thrown her way. Time and again her knowledge of what is required and how to get there has been demonstrated. She works from the ground up with attention to detail but strategic aim. Excellent stakeholder management.
Claudia Carruthers
Shirley has a drive, focus and enthusiasm which manifests itself in her tireless approach to her role. She has a wealth of PMO experience which gives her the ability to define a clear end goal, build her team and then take them with her, no matter what curved balls are thrown her way. Time and again her knowledge of what is required and how to get there has been demonstrated. She works from the ground up with attention to detail but strategic aim. Excellent stakeholder management.
Claudia Carruthers
Shirley has a drive, focus and enthusiasm which manifests itself in her tireless approach to her role. She has a wealth of PMO experience which gives her the ability to define a clear end goal, build her team and then take them with her, no matter what curved balls are thrown her way. Time and again her knowledge of what is required and how to get there has been demonstrated. She works from the ground up with attention to detail but strategic aim. Excellent stakeholder management.
Experience
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ECS
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United Kingdom
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Information Technology & Services
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200 - 300 Employee
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PMO Lead
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Apr 2015 - Present
April 2015 to September 2016 Assigned to RBS - W&G CIO TOM Programme on the People Workstream April 2015 to September 2016 Assigned to RBS - W&G CIO TOM Programme on the People Workstream
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Tesco Bank
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United Kingdom
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Banking
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700 & Above Employee
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Lead IT PMO Manager
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Jun 2013 - Mar 2015
Created and led a central IT PMO Team (10 people)• Created the framework for a centralised IT PMO team including Target Operating Model, Service Catalogue, Team Structure and Job Descriptions• Set up and led the team to deliver the full suite of PMO services – PSRs, Dashboards, Supply & Demand Data, and Project Financial Reporting • Rolled out the use of the Bank’s PPM tool to deliver efficiencies and consistencies for the PM community• Team has a first class reputation as a high performing team known for the quality of its outputs• Oversight of the production of quality and timely MI (e.g. status reports and dashboards) to provide a high level view to Change Leadership team• Influence Change Leadership team to consider where changes can be made to reporting and activities to drive out efficiencies Show less
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Project Office Manager
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Oct 2011 - Jun 2013
Challenged to consider how we could establish an IT view of the Bank’s change portfolio and the impact on IT resources• Led the implementation of a Resource Demand Model for resource and financial forecasting across all IT skills• Provided senior management and Exec with appropriate MI to make informed decisions on the status and progress of projects to assist in resourcing/recruitment decisions
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Strategy, Planning & Performance Manager
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Dec 2010 - Oct 2011
Created a new role which• Co-ordinated the creation of the IT Business Plan and Strategy• Set up the initial Steering Wheel and Exec Reporting Pack for the IT Exec on Key Performance Indicators• Represented IT on the Oracle Purchase to Pay system rollout• Established and rolled out a centralised process for Purchase Orders
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IT Manager - Programme Logistics Officer
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Feb 2009 - Dec 2010
Joined a brand new IT organisation• Set up the essential processes to enable the recruitment of an IT function – equipment, facilities, laptop builds working primarily with external suppliers• Set up process to handle Joiners, Leavers and Internal Moves which was successfully handed over to Service Business as Usual
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Halifax
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Banking
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700 & Above Employee
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Programme Manager
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Jul 2006 - Dec 2008
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Business Planning Manager
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Apr 2004 - Jul 2006
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Business Relationship Manager
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May 2001 - Apr 2004
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Associate Director, Business Development - Credit Cards
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Oct 1997 - May 2001
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Risk & Quality Assurance Manager
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Apr 1994 - Oct 1997
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Affinity Cards Manager
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Mar 1992 - Apr 1994
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Call Centre Manager
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Dec 1990 - Mar 1992
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Education
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1988 - 1992
Napier College
CIOB (Scotland) Chartered Institute of Bankers, Financial Services
Community
