Experience

Doran Jones Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Agile Practitioner

  • Nov 2021 - Present

  Tampa, Florida, United States Agile Transformation Coach



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Scrum Master| US Industrial Market Operations

  • Jan 2020 - May 2021

  • Facilitated the adoption of agile methodologist including the Scrum Framework to achieve individual development and team growth with 5+ years experience. • Communicated closely with Product Owner on backlog refinement, prioritization for clear sprint expectations. • High experience in transitioning operations, documentation, nesting performance and deployment. • Ensured that the team members understood technologies, applications and tools in upcoming backlogs. • Engaged… Show more • Facilitated the adoption of agile methodologist including the Scrum Framework to achieve individual development and team growth with 5+ years experience. • Communicated closely with Product Owner on backlog refinement, prioritization for clear sprint expectations. • High experience in transitioning operations, documentation, nesting performance and deployment. • Ensured that the team members understood technologies, applications and tools in upcoming backlogs. • Engaged continues improvement culture for individuals within the team to help create high performing teams. • Collaborated with all teams involved (developers, designers, technical support) in the achievement of sprint goals. • Proactive in seeking different alternatives for teams to be more efficient without relying on software.

• Product Owner SME | Shared Services

  • Jan 2018 - Jan 2020

  • Responsible for cost recovery billing for internal and external clients. (170M+ per month). • Agile trainer for 250+ associates, and agile managers for India and Philippines. • Technical owner of the billing department during a two-year period. • Lead internal and external audits, directly reporting to stakeholder. • Accomplished senior IT projects with 8+ years of experience applying waterfall methodology software development life cycle (SDLC). • Lead cross-functional teams… Show more • Responsible for cost recovery billing for internal and external clients. (170M+ per month). • Agile trainer for 250+ associates, and agile managers for India and Philippines. • Technical owner of the billing department during a two-year period. • Lead internal and external audits, directly reporting to stakeholder. • Accomplished senior IT projects with 8+ years of experience applying waterfall methodology software development life cycle (SDLC). • Lead cross-functional teams through agile methodologies across multiple units (finance, product development, strategic planning and business strategy). • Managed task priorities budgets strategic planning, business analysis, scrum, agile and waterfall methodologies. • Lead billing team though Agile Project Management positively impacting 1500+ users

• Business Analyst | US Cost Recovery

  • Jan 2012 - Jan 2018

  • Processed 110M+ monthly cost recovery billing for internal and external clients. • Developed KPI’s and guidelines for the successful outcome of internal and external audits, maintaining and implementing internal controls to mitigate risk. • Responsible for Standard Operating Procedures (SOP’s), separation of duties (SOD) matrix, mapping processes for the cost recovery work stream.

• Quality Improvement Specialist

  • Jan 2009 - Jan 2012

  • Manager of quality assurance team. • Responsible for under performing agents involved in evaluation and improvement program to boost metrics.