Experience

The London School of English

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Director Of Operations

  • Jan 2018 - Present

• Director of Courses

  • Jul 2014 - Present

  Key responsibilities:• Management and overall responsibility for the Courses Department including scheduling, recruitment, Development of Courses and Teachers.• Responsibility for the strategic direction of the Courses Department. This includes working company-wide to meet the changing needs of our staff, our clients and the market• Responsibility for the development of the courses to ensure that they are innovative and effective, and meet client and market needs • Quality control: ensuring that all courses are effectively and efficiently delivered, of the highest possible quality, and are relevant to the needs of participants.Achievements:• Research and introduction of a successful peer observation programme for all of our Trainers.• Introduction of Trainer Standards to ensure continued high-quality delivery of our courses and continued professional development for our Trainers including an overhaul of the appraisal and observation systems. Show less

• Courses Manager

  • Apr 2009 - Jul 2014

  Key Responsibilities: • Managing & co-coordinating exam courses including administration, teacher training, course innovation, development & quality control. • Counselling students from time of booking through to post-departure on course pathways, motivation, study skills and goal-setting. • Liaising with University Relations Manager on development & promotion of IELTS-free pathways to universities using LSE in-house testing. • Building & maintaining relationships with exam centres. • Networking & promotion to ensure LSE is represented and visible at conferences and industry functions. • Attendance of seminars, conferences and peer-visits to other schools with a focus on best practice and continuous company development. Achievements: • Research, introduction and management of Standardised progress testing across the school. • Development of the English for University course from concept to delivery including syllabus development and sourcing material. • Introduction & co-ordination of a ‘Moments of Truth’ cross-departmental team to focus on developing a complete customer experience from 1st contact through to post-study. • Design & introduction of a Mentoring programme for teachers under consideration for permanent contracts to coach them and monitor their CPD over a 12 month period. Show less

• English Language Trainer

  • Apr 2005 - Apr 2009

  Key responsibilities: • Teaching 1-1 and multilingual groups general, business, EAP & ESP courses from beginner level to advanced. • Course material sourcing and development for exam courses Achievements: • Development of Exams Responsibility role to include course development & innovation, leading to it becoming part of a full-time position. • Introduction of an accessible systematic record of all exam results to enable reflection and statistical analysis.



Carl Duisberg Centren

• Germany
• Professional Training and Coaching
• 1 - 100 Employee

• Freelance English Trainer

  • Dec 2000 - Apr 2005

  Taught 1-1 & groups a combination of business, ESP & General English in-house for clients including Carl Duisburg Centrum, Deutsche Bank, Allianz Insurance, Viva Music Channel & RWE GmbH. Achievements: • Development and delivery of a 2 week IELTS preparation course for Carl Duisburg Centrum • Counselling and monitoring progress of students on a 3 month closed programme for Russian immigrants. • Development and running of Cultural awareness seminars at KPMG with an American colleague. Show less