Experience

Yardzen

• United States
• Design Services
• 100 - 200 Employee

• Manager of Client Experience

  • Sep 2020 - Present

  - Oversee all front-line employees who interact with clients, ensuring that they provide excellent service and meet performance goals - Manage a remote domestic team and offshore team, fostering collaboration and communication to drive success - Develop and implement customer experience strategies to improve satisfaction, retention, and referral rates - Analyze client feedback and other data to identify areas for improvement and make data-driven decisions - Collaborate with cross-functional teams to identify and implement process improvements and other initiatives that enhance the customer experience - Mentor and coach team members to develop their skills and achieve their goals - Created and delivered an onboarding program for the entire company, ensuring that all new employees are equipped with the knowledge and tools necessary to succeed - Utilize and teach Zendesk, Google Suite, and Intercom to manage client interactions and internal communication effectively Show less



Stitch Fix

• Austin, Texas Area

• Multi-Channel Client Experience Agent

  • Sep 2017 - Sep 2020

  • Promote and perform client advocacy while navigating multiple software channels • Show consistent resilience through the growth of an ever-changing tech company • Partner with peers and leads to problem solve while maintaining critical thinking skills • Promote and perform client advocacy while navigating multiple software channels • Show consistent resilience through the growth of an ever-changing tech company • Partner with peers and leads to problem solve while maintaining critical thinking skills



BofI Federal Bank

• San Diego, CA

• Mortgage Loan Originator

  • Nov 2016 - Sep 2017

  • Cultivate and maintain lasting relationships with clients while meeting sales goals • Follow up with potentials leads through a CRM system and SalesForce • Collect sensitive documents and help with the processing of loans from start to finish NMLS #1572851 • Cultivate and maintain lasting relationships with clients while meeting sales goals • Follow up with potentials leads through a CRM system and SalesForce • Collect sensitive documents and help with the processing of loans from start to finish NMLS #1572851



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Designer Sales Associate

  • Apr 2016 - Jan 2017

  • Provide excellent customer service while building and retaining high-end client relationships • Sell designer branded handbags while learning product knowledge daily • Achieve sales goals in a competitive sales floor • Provide excellent customer service while building and retaining high-end client relationships • Sell designer branded handbags while learning product knowledge daily • Achieve sales goals in a competitive sales floor



The Buckle, Inc.

• United States
• Retail
• 700 & Above Employee

• Store Sales Manager

  • Mar 2011 - Apr 2016

  • Create and direct sales team training and development programs • Demonstrate that customers come first by serving them with a sense of urgency • Perform operational tasks such as payroll, scheduling, hiring and dismissal • Create and direct sales team training and development programs • Demonstrate that customers come first by serving them with a sense of urgency • Perform operational tasks such as payroll, scheduling, hiring and dismissal