Shirley Lam

Product Designer at SaaSquatch
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Contact Information
us****@****om
(386) 825-5501
Location
Markham, Ontario, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • Cantonese Limited working proficiency

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Credentials

  • User Experience Design Immersive
    General Assembly
    May, 2021
    - Nov, 2024
  • Design Thinking: The Beginner's Guide
    Interaction Design Foundation
    Jun, 2020
    - Nov, 2024
  • User Experience: The Beginner's Guide
    Interaction Design Foundation
    Jun, 2020
    - Nov, 2024

Experience

    • Canada
    • Software Development
    • 1 - 100 Employee
    • Product Designer
      • Jul 2021 - Present

    • Canada
    • Utilities
    • 700 & Above Employee
    • Medical/Health Physics Co-op
      • Jan 2019 - Aug 2019

      • Collected and analyzed station data to perform departmental assessmentsand communicated all findings in written reports shared with the entireorganization• Assisted in dose monitoring and dose reduction software developmentand support• Assisted in communications with the Canadian federal nuclear regulatorto ensure licensee compliance.• Acted as Radiation Protection Station Condition Record Coordinator, aliaison with other departments to investigate and solve station issuesrelated to Radiation Protection.

    • Canada
    • Non-profit Organizations
    • 700 & Above Employee
    • Lifeguard and Swim Instructor
      • Sep 2014 - Aug 2016

      • Responsible for teaching children from 3 to 16 years old swimming and life-saving skills, using the curriculum to successfully help over 50 students advance to their next level• Followed safety protocols and procedures effectively to ensure the safety and wellbeing of patrons, students, and fellow co-workers• Communicated my teaching strategies through detailed weekly lessons plans • Regularly reviewed and learned new safety guidelines and lifesaving skills to ensure that patrons were given the correct treatment

    • United States
    • Restaurants
    • 700 & Above Employee
    • Team Lead
      • Jul 2013 - Aug 2016

      • Efficiently delegated and managed team members to surpass an hourly sales targets• Managed production, sales, and quality control to ensure customer satisfaction to over 100 guests per day• Resolved customer and/or co-worker conflicts in an effective manner for maximum satisfaction of both parties • Managed large sums of money and ensured that the correct amount was retrieved and properly deposited • Efficiently delegated and managed team members to surpass an hourly sales targets• Managed production, sales, and quality control to ensure customer satisfaction to over 100 guests per day• Resolved customer and/or co-worker conflicts in an effective manner for maximum satisfaction of both parties • Managed large sums of money and ensured that the correct amount was retrieved and properly deposited

Education

  • General Assembly
    User Experience Design Immersive
    2021 - 2021
  • McMaster University
    Bachelor of Science - BS, Health/Medical Physics
    2016 - 2021

Community

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