Experience

Technically Write IT
• Ireland
• Writing and Editing
• 1 - 100 Employee
• Instructional Designer

  • Feb 2022 - Present


TUS (Technological University of the Shannon, formerly LIT) and TETB

• Trainer, Professional Life Coach and QQI External Authenticator

  • Jul 2017 - Jan 2022

  Lecture and Life Coach on the FOLM project with TUS, providing a stimulating and innovative programme to develop professional and life skills creating lasting behavioural change. Develop course curriculum and train adults in association with the Tipperary Education and Training Board in various disciplines including IT, Digital Media, English, Marketing, Business English, Supervisory Management, Personal Development, Career Preparation, Maths, etc. Implement, deliver and evaluate training modules that reflect the identified training needs of all learners, creating blended digital-learning solutions: writing instructional guides and videos and giving live virtual classroom webinar deliveries. Build personal relationships with local employers to maintain relevant careers and occupational information, and help place learners in the most appropriate environment where they will be supported in order to develop to their full potential. Externally authenticate throughout Ireland and inspect training assessments in accordance with QQI (Quality and Qualifications Ireland), which is responsible for the external quality assurance of further and higher education and training. Show less



Clonmel Youth Training Enterprises Ltd

• Course Instructor, Compliance Specialist and Learner Advocate

  • Mar 2006 - Jul 2017

  Design, deliver and evaluate training modules and creative learning aids and tools that reflect the identified training needs of all learners, writing instructional guides and videos, and giving live virtual training. Design and develop robust scalable behavioural simulations using pedagogical and andragogical strategies. Responsible for the company's Results Capture and Certification Request System (RCCRS): conduct internal verification on all programmes; input all data into the system and associated forms/procedures; and write/update compliance-related topics, policies and procedures and communicate same to all staff both inhouse and externally. Show less



Boston Scientific

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Documentation Supervisor, promoted from Technical Writer

  • Mar 2003 - Aug 2005

  Planned, analysed and created/updated content, using XML for manufacturing on line, by liaising with the engineers/technicians and using technical writing theories, methods and tools. Responsible for the coordination and maintenance of the Windchill Documentation Control system. Provided work direction, mentored, and trained engineers/technicians/lead operators to use the system; presented company compliance overview to new employees and worked regularly with the compliance group with regulatory inspections. Partook in project work: updated several procedures, created a Windchill User’s Guide; created “To-Do” cards for change owners, travelled to Guidant’s head quarters in St Paul, U.S., for graphics training, and brought this skill back to Ireland allowing it to be conducted in Clonmel. Enforced Quality System standards; ensured document content quality by consistently managing and organizing information for accuracy and readability. Interacted with internal and external customers and authorities, such as BSI and FDA, answering requests and explaining procedures. Nominated for the Junior Achievement Ireland Programme, which involved traveling weekly to Scoil Mhuire, secondary school, Carrick on Suir, to advise the students on career guidance from personal experience. Travelled to the University of Limerick to interview and recruit engineering graduates. Managed the day-to-day activities of the Documentation Group of the Quality Department resulting in a compliant accurate change control system. Show less



Thomson NETg

• Project Manager, promoted from Instructional Designer

  • Dec 2001 - Mar 2003

  Wrote scripts using a Learning Management System for interactive and graphically illustrated technology based training products, which ranged from professional Information Technology to Desktop and Personal Development Skills for strategic e-learning. Continuously used instructional design theories and assessment techniques as well as industry wide word processing and desktop publishing software and other in-house tools. Liaised with the other members of the development group, including Subject Matter Experts, Graphic Artists, Development Engineers, Quality Assurance Personnel, Project Managers, and Audio Visual Engineers. Developed coding skills to develop interactive macros in the technology based training courses. Demonstrated excellent interpersonal skills through interaction with customers, including both IBM and Gateway. Organised accreditation for certification requirements. Systemized an online system for productivity saving 7 working days per month. Show less



Cochlear

• Australia
• Medical Equipment Manufacturing
• 700 & Above Employee

• Technical Writer

  • Nov 1999 - Dec 2001

  Wrote (using FrameMaker) and compiled the Surgeons' User Guide and Document Packs for the Nucleus 3 system of Implants. Wrote (using FrameMaker) and compiled the Surgeons' User Guide and Document Packs for the Nucleus 3 system of Implants.



HP

• Azerbaijan
• Online Media

• Human Resource Management

  • May 1996 - Feb 1997

  Worked in Personnel Management for Hewlett Packard in a busy start up, recruiting 1000+ operators, technicians, engineers and other staff required for a manufacturing company. Processed CVs, interviewed candidates, completed the selection process, wrote and compiled employment contracts, organised travel training requirements and participated in employee induction and training. Worked in Personnel Management for Hewlett Packard in a busy start up, recruiting 1000+ operators, technicians, engineers and other staff required for a manufacturing company. Processed CVs, interviewed candidates, completed the selection process, wrote and compiled employment contracts, organised travel training requirements and participated in employee induction and training.