General Manager

• May 2022 - Present

Food and Beverage Manager

• Feb 2020 - May 2022

Restaurant Manager

• Aug 2019 - Feb 2020

Restaurant opening team for Monica’s Mercato and Mija Cantina & Tequila Bar at Boston Logan Airport. Recruiting, planning, scheduling, motivating and training employees for the new opening of the restaurant, both FOH and BOH. Coordinating the entire operation of the restaurant during scheduled shifts. Resolve customer complaints about food quality or service and make sure we are above and beyond great hospitality by Delaware North standard. Restaurant opening team for Monica’s Mercato and Mija Cantina & Tequila Bar at Boston Logan Airport. Recruiting, planning, scheduling, motivating and training employees for the new opening of the restaurant, both FOH and BOH. Coordinating the entire operation of the restaurant during scheduled shifts. Resolve customer complaints about food quality or service and make sure we are above and beyond great hospitality by Delaware North standard.

GM

• Apr 2018 - Aug 2019

Assistant Manager

• Aug 2014 - Apr 2018

Assistant manager

• May 2013 - Jul 2014

Planning and training employees for the expansion of the restaurant.Coordinating the entire operation of the restaurant during scheduled shifts.Resolve customer complaints about food quality or service. Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Recruiting, training and motivating staff.Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed. Checking wine and liquor stock levels and ordering supplies.Schedule work hours for servers.Total receipts and balance against sales, deposit receipts, and lock facility at end of day.Managing social media sites, including Facebook business page, Twitter, Piattini.com and Instant Contact. Show less

Server/Host

• Jun 2012 - Apr 2013

Maintaining proper dining experience, delivering food items, fulfilling customer needs, offering desserts and drinks, remove courses, replenishing utensils, refilling glasses.Present menus to the customers and answer questions about the menu, making recommendation upon request.Properly open and pour wine at the tableside.Greet the customers and make sure their dining experiences are pleasant.

Manager

• Apr 2008 - May 2012

Planning expansion and moving of the restaurant, including applying licensing and oversee construction. Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Managing staff and providing them with feedback. Recruiting, training and motivating staff. Maintaining high standards of quality control, hygiene, and health and safety. Checking wine and liquor stock levels and ordering supplies. Schedule work hours for servers. Creating employee training handbook. Show less