Experience

Cellosite

• Israel
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2022 - Present



Yam Blue Star Media

• Israel
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Apr 2021 - Apr 2022



Mishloha

• Israel
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Relations Manager

  • Nov 2019 - Apr 2021

  • Ongoing supervision of the CS department with a staff of 20 employees. • Provide 24\7 service to over 2,000 business clients, as well as managing thousands of daily online orders in the system. • Service over 500,000 users and visitors each month, with a focus on improving customers satisfaction to increase their LTV. • Write content to all the company's platforms: social media, website, app, newsletters, and messages. • Respond and handle visitor inquiries on all social media platforms and applications stores (App Store and Google Play). • Continuous optimization of the web and mobile systems, with a focus on tracking and resolving faults and bugs, as well as communication and integration issues. • Work closely with the development and product teams on a variety of tasks, including feature characterization and integration into the company's work processes. Show less