Shireen Siah
Senior Merchandising Executive at ESPL Esports Players League- Claim this Profile
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English -
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Basic frenc -
Topline Score
Bio
Credentials
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Retail Management - Merchandising, Distribution and Marketing
Alison - Free Online LearningAug, 2021- Sep, 2024 -
What is Logistics?
HRD Corp - Human Resource Development CorporationAug, 2021- Sep, 2024 -
Create A Culture of Great Customer Service
HRD Corp - Human Resource Development CorporationJul, 2021- Sep, 2024 -
Providing Telephone Customer Service course
HRD Corp - Human Resource Development CorporationJul, 2021- Sep, 2024
Experience
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ESPL Esports Players League
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Singapore
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Entertainment Providers
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1 - 100 Employee
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Senior Merchandising Executive
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Aug 2021 - Present
- Managing the promotion of the business' merchandise, arranging creative displays on the company website to attract consumers on purchasing the products to generate revenues and increase profitability. - Developed the webstore’s policies (FAQ, Return & Refund, order Cancellation policies, and terms and conditions for the usage of the webstore site. - Responsible for product activations, promotions and content and their impact - Provided research insights on market trend and competition including logistics and pricing Show less
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Marketplace Operations Associate( Brand: BABY K)
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Jan 2021 - Jul 2021
-Developed a standard operating procedure & inventory control to ensure accuracy and timeliness of input and loading of information into marketplace platform management system (AMAZON USA) -Responsible for creation of product listings, product activations, promotions and content and their impact to the marketplace page -Responded to over 15 emails and messages from customers (returns, refunds, inquiries, replacement & general information) and solved all of their concerns -Increased customer satisfaction by responding to customer inquiries and concerns promptly -Research market trend and competition including logistics and pricing -Assisted manager and other team members in resolving suppressed listing issues and able to reactivate the product listing within a day Show less
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L’OCCITANE Group
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Personal Care Product Manufacturing
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700 & Above Employee
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E-commerce Assistant
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Dec 2019 - Dec 2020
- Resolved an average of 160 orders per day for Loccitane and Melvita brand - Reduced customer’s complaints by 20% by streamlining packing SOPS - Coordinate with marketing team of both brands on marketing plans under E-commerce; increased of new members registration - Introduced better packaging methods for all items being shipped from the HQ, resulting in fewer breakages, by 10%. - Resolved an average of 160 orders per day for Loccitane and Melvita brand - Reduced customer’s complaints by 20% by streamlining packing SOPS - Coordinate with marketing team of both brands on marketing plans under E-commerce; increased of new members registration - Introduced better packaging methods for all items being shipped from the HQ, resulting in fewer breakages, by 10%.
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TDST Sdn Bhd
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Food and Beverage Services
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1 - 100 Employee
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Assistant Merchandiser
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Jun 2017 - Oct 2019
- Primarily responsible in searching for new and potential vendors to join, and to negotiate with vendors for favorable margin, terms and discounts - Determined appropriate floor space needs for each Ladies category and allocated space accordingly. - Increased sales of 2 new vendors by 22%, by performing well-placed and aggressive merchandising activities. (Hotspots, outpost fairs) - Successfully hold Ladies Outpost fair held in June 2017 & September 2018 in One Utama Shopping Centre, & Empire Shopping Gallery; increased of foot traffic to the stores - Successfully drive retail foot traffic by 10% to the premium outlet stores in Genting by organizing promotions and advertising campaigns, with the collaboration of Genting marketing team and internal marketing team - Identify and setting up display at promotion area, checking daily with vendors on special promotions, observing store's feedback during promotion period Show less
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Pactera
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China
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IT Services and IT Consulting
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700 & Above Employee
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Recruitment Associate consultant
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Nov 2016 - Jan 2017
• Primarily responsible for the organization's business development through compiling business contacts through recruitment agencies - Maintained and provided regular tracking report of hired subcontractors - Played a creative role in assisting the development and design of internal and external recruitment activities in the organization's internal referral program - Successfully converted a subcontractor into a permanent staff for Pactera Malaysia Inc Bhd in December 2016 Show less
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Pintas IP Group
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Singapore
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Legal Services
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1 - 100 Employee
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Marketing Executive
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May 2016 - Nov 2016
• Customer service: communicating with target audiences and managing customer relationship by making cold calls • Business Development: Compiling business contacts as well as maintaining and updating customer databases; data management and filing • Writing and proofreading newsletters, emails, and other marketing materials • Personal Assistant: Organizing and maintaining diaries, setting up meetings to meet with the new clients; answering phone calls and replying incoming emails, often corresponding on behalf of the director Others: supporting the marketing manager and other colleagues. Show less
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Education
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2021 - 2021
Alison
Certificate, Business -
2021 - 2021
Alison
Certificate, Business/Commerce, General -
2021 - 2021
HRD Corp
certificate, Project Management -
2021 - 2021
HRD Corp
Certificate, Logistics, Materials, and Supply Chain Management -
2021 - 2021
HRD Corp - Human Resource Development Corporation
Certificate, Customer Service Management -
2021 - 2021
HRD Corp - Human Resource Development Corporation
Certificate, Customer Service Management -
2013 - 2016
Universiti Tunku Abdul Rahman
Bachelor of corporate communication, Mass Communication/Media Studies -
2006 - 2010
Smk (P) Sri Aman
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