Salesforce Administrator

• Jul 2019 - Present

• Performed the role of Salesforce.com Administrator in the organization. • Actively participated in Technical Scoping (Business System Requirements) meetings and requirements specifications communicating with business users and managers of multiple cross functional teams and stake holders to document the functional and non-functional requirements. • Provided technical walk-throughs and support to various stake holders (QA Team, UAT Team, etc.) • Involved in Analysis, Design, Development and Testing in Agile methodology. • Developed, Tested and Deployed Custom fields/objects, Custom Settings, Custom Metadata, Workflows, Page layouts, Profiles, Sharing Settings, Record types, Process Builder, Flows, Validation Rules, Approval Process, Advance Approval process, Custom Tabs, Custom Reports, user roles and Lightening Record pages to meet business requirements. • Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages. • Implemented Field level Security, Object level security, OWD settings and sharing rules. • Worked extensively on Case Management. Configured Email-to-Case entry for entering customer’s cases in cases tab. Implemented Assignment rules and Queues to automatically assign cases to queues as per the requirements. • As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields. • Responsible for weekly and monthly Data Export, updates and backup for the organization. • Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com. Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Data Loader. Show less