Shiraz Samsudeen
Associate Lead at Creately- Claim this Profile
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Sinhalese Native or bilingual proficiency
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Malay Native or bilingual proficiency
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Tamil Elementary proficiency
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English Professional working proficiency
Topline Score
Bio
Lidushan Gunaseelan
Shiraz is very dedicated on work and has plenty of years experience managing customer support teams. He has also worked on the conversion optimization team and is effective in getting things done cross collaborating across different teams in a tech startup environment.
Nick Foster
Shiraz worked as a customer service and tech support representative and reported directly to me. The things I valued most were his willingness to improve and learn and the speed with which he did that. He was always striving to deliver a superb customer experience and was able to help customers when they were often frustrated and stuck. He participated broadly across the company and engaged across departments easily.
Lidushan Gunaseelan
Shiraz is very dedicated on work and has plenty of years experience managing customer support teams. He has also worked on the conversion optimization team and is effective in getting things done cross collaborating across different teams in a tech startup environment.
Nick Foster
Shiraz worked as a customer service and tech support representative and reported directly to me. The things I valued most were his willingness to improve and learn and the speed with which he did that. He was always striving to deliver a superb customer experience and was able to help customers when they were often frustrated and stuck. He participated broadly across the company and engaged across departments easily.
Lidushan Gunaseelan
Shiraz is very dedicated on work and has plenty of years experience managing customer support teams. He has also worked on the conversion optimization team and is effective in getting things done cross collaborating across different teams in a tech startup environment.
Nick Foster
Shiraz worked as a customer service and tech support representative and reported directly to me. The things I valued most were his willingness to improve and learn and the speed with which he did that. He was always striving to deliver a superb customer experience and was able to help customers when they were often frustrated and stuck. He participated broadly across the company and engaged across departments easily.
Lidushan Gunaseelan
Shiraz is very dedicated on work and has plenty of years experience managing customer support teams. He has also worked on the conversion optimization team and is effective in getting things done cross collaborating across different teams in a tech startup environment.
Nick Foster
Shiraz worked as a customer service and tech support representative and reported directly to me. The things I valued most were his willingness to improve and learn and the speed with which he did that. He was always striving to deliver a superb customer experience and was able to help customers when they were often frustrated and stuck. He participated broadly across the company and engaged across departments easily.
Credentials
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Certificate of Customer Success Manager 101
UdemySep, 2019- Nov, 2024
Experience
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Creately
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Australia
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Software Development
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1 - 100 Employee
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Associate Lead
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Mar 2020 - Present
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Senior Customer Technical Support Executive
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Feb 2016 - Mar 2020
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Customer Technical Support Executive
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Mar 2013 - Feb 2016
* Provide day-to-day technical support to Creately customers.* Work with QA and Dev teams in order to deliver solutions to the customers meeting the SLA.* Work as a member of the company's Internet marketing team with maintaining Creately's Social Media accounts, Writing blog posts and Search Engine Optimization.
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Service Executive
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Apr 2011 - Mar 2013
Handling back office operations of Hong Kong process in HSBC. Handling back office operations of Hong Kong process in HSBC.
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Dialog Axiata PLC
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Sri Lanka
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Telecommunications
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700 & Above Employee
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Officer - Internal Traffic Coordination
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Jan 2009 - Apr 2011
Coordinating with the Dialog TV technical teams (both colombo and out stations) and with the DTV customers on their installations & troubleshoots of DTV connection. Follow up the technical teams on the installations & troubleshoots within the SLA and update on the system accordingly and prepare a report on installations & troubleshoots at the end of day. Coordinating with the Dialog TV technical teams (both colombo and out stations) and with the DTV customers on their installations & troubleshoots of DTV connection. Follow up the technical teams on the installations & troubleshoots within the SLA and update on the system accordingly and prepare a report on installations & troubleshoots at the end of day.
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Education
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2021 - 2022
University of Suffolk
Master of Business Administration - MBA, Business Administration and Management, General -
2013 - 2014
University of Northumbria
Graduate Diploma in Management, Management -
2009 - 2010
NIBM
Advance Certificate in Business Management, Completed
Community
