Support Services Specialist/ Case Manager/ Utilization Review Coordinator

• Nov 2017 - Present

• Collaborate with the clinical team to coordinate referrals to the appropriate agencies and follow through to ensure service efficacy • Refer and provide access to service such as financial assistance, medical care, legal aid, housing, job placement and education • Maintain a record on each client documenting: type pf referrals, receipt of services, and the outcome of services received by the client • Provide administrative support to front desk office personnel • Maintained awareness of health insurance changes • Assisted with negotiating reimbursement rates with 3rd party payers • Created processes and policies to manage and make positive improvements to insurance claims procedures • Coordinated payment for client services with the CADA billing specialist • Provided applicable training to financial staff members Show less

Parent Educator/ Child Development Specialist Trainer

• Apr 2014 - Sep 2017

Make initial assessment of services needed by the family on first contact and determine any eligibility of services with other agencies. Make and document all decision made by the family and staff. Work with the family to choose their own goals for the future. Know and understand the service plan and its importance to the family. Maintain confidentiality and the rights/ responsibilities regarding an procedure. Serve as a liaison, when needed, with any other social service agencies. Complete developmental screenings on each child under age three. Conducting parent group education classes for clients as directed. Complete thorough Case Management of all meetings, conversations and contacts made with the family and other agency. Develop and teach classes. Outreach sites-as-directed(includes home visits, classes, meetings, etc.) Show less

Medical Assistant

• Apr 2003 - Jan 2017

Managed front desk operations including setting appointments for office visits and procedures Assisted nursing staff with patient processing Processed medical records for patient transfer and physician referral Trained personnel on new forms, reports and utilization review procedure Served as back up to the lab for venipuncture and other testing Managed front desk operations including setting appointments for office visits and procedures Assisted nursing staff with patient processing Processed medical records for patient transfer and physician referral Trained personnel on new forms, reports and utilization review procedure Served as back up to the lab for venipuncture and other testing

Patient Care Coordinator

• Apr 2012 - Apr 2014

Managed front desk operations including setting appointments and call routing Prepared charts for office visits including management of patient information Completed patient disability forms Assisted nursing staff with patient processing Performed EKGs and Venipuncture Ordered and stocked supplies Managed front desk operations including setting appointments and call routing Prepared charts for office visits including management of patient information Completed patient disability forms Assisted nursing staff with patient processing Performed EKGs and Venipuncture Ordered and stocked supplies

Patient Care Technician

• Feb 1996 - Mar 2012