Experience

Museum of Illusions

• Croatia
• Entertainment Providers
• 1 - 100 Employee

• Shift Supervisor

  • Jul 2023 - Present

  - Managed daily schedules, employee shifts, and time-off requests; delegated task assignment to a team of 12+ employees and oversaw their progress; functioned as liaison between floor staff and upper management. - Trained and integrated new workers; resolved conflicts between employees; handled customer and employee complaints; directed all aspects of daily museum operations. - Resolved technical issues with exhibits; ensured optimal guest experience for hundreds of guests per day; maintained constant radio communication with floor staff; monitored guest behavior and enforced venue policy when necessary; regularly convened with upper management for status reports on performance, goal acquisition, workflow improvement, et cetera. - Provided front-end customer service; responded to alarms and calmly executed emergency protocols; ensured venue security during opening and closing procedures; assisted in company promotion. Show less



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• House Manager

  • Aug 2021 - Present

   Oversaw performance & event proceedings with duties including ticket sales, customer service, crowd control, public speaking, & radio communication with 10+ ushers, box office staff, & concert/stage managers at once. Fostered a welcoming & professional environment for guests while maintaining authority & enforcing venue rules through de-escalation techniques when necessary; handled patron & facilities emergencies alike. Ensured accessibility for patrons with disabilities. Developed & monitored event schedule; tracked employee attendance, appearance & performance through Microsoft Excel & Teams; conferred weekly with management team to evaluate & improve company output. Show less

• Graduate Assistant

  • Aug 2020 - Present

   Developed lesson plans for & taught a weekly class to 20-30 undergraduate students to assist faculty with academic instruction & further student knowledge of the performing arts.  Graded student tests, quizzes, essays, & group design projects; proofread student essay drafts; provided advanced writing & editing feedback to students at request. Served as dramaturg for multiple mainstage theatre productions; conducted in-depth artistic, scholarly, & historical research for these plays, & gained significant experience in advertisement, audience engagement & web design; produced & distributed marketing materials for events which sold out entirely. Rapidly assessed & addressed needs of individual projects in order to produce aesthetically pleasing, in-depth informational documents to production team members, cast & crew, up to 30+ pages in length complete with tables of contents, photographs, & cited sources. Show less



Keller Williams Realty, Inc.

• United States
• Real Estate
• 700 & Above Employee

• Administrative Assistant

  • Oct 2022 - Dec 2022