Experience

LimeChat

• India
• Software Development
• 1 - 100 Employee

• Senior Manager- Customer Onboarding

  • Dec 2022 - Present

  •Successfully onboarded 50+ clients, ranging from small businesses to Fortune 500 companies, across diverse industries, such as e-commerce, healthcare, and financial services. •Lead by example in the end-to-end customer onboarding process, setting high standards for excellence and ensuring the team delivers exceptional results. •Act as the key escalation point, handling complex issues and providing effective solutions to ensure customer satisfaction and retention. •Spearhead stakeholder management efforts, collaborating with sales, product, and support teams to align onboarding strategies with organizational goals and drive cross-functional synergy. •Initiate problem-solving initiatives, utilizing data-driven insights to identify root causes and implementing process improvements that optimize the onboarding journey. •Successfully manage and mentor a team of 10+ onboarding professionals, fostering a culture of collaboration, innovation, and professional growth. •Assisting senior leadership in managing all aspects of Client Management from new onboarding to overall client’s lifecycle on platform. •Leveraging data and analytics to make informed decisions and drive business improvements Show less

• Associate Program Manager

  • Aug 2022 - Nov 2022

• Associate Product Manager

  • Feb 2022 - Jul 2022



Yellow.ai

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Jun 2020 - Jan 2022

  •Shouldered the responsibility of: o Design & Development of AI Chatbots. o Setting the project timeline. o Monitor project deliverables. o Campaign Management. o Update relevant stakeholders & clients on the project progress. o Coach and support project team members with tasks assignments. •Took responsibility of Project management & delivery. •Participate in presales activities to support account growth. •Collect technical inputs from subject matter experts and create solutions. •Manage change requests and coordinate with stakeholders to manage its impact. •Produce Product Functional Design documents enhancing an existing product and to develop new products & solutions, to satisfy the Business requirements. •Perform Unit testing of product features and enhancements. •Created NLP based training, using entities, synonyms global responses to training the Bot. •Added relevant utterances identifying each intent. •Project Management with GSuite, Zoho, Jira. Show less



Shipmart Tech Pvt. Ltd.

• Bengaluru Area, India

• Research Analyst

  • Sep 2019 - Dec 2019

  •Responsible for in-depth reviews of market conditions and customer preferences for the fintech product. •Responsible for the market research related to shipping industry for company's product. •Responsible for product management. •Measure the effectiveness of marketing programs and strategies. •Devise and evaluate methods for collecting data, such as surveys, expertise in Market research questionnaires, and opinion polls. •Gather data about consumers, competitors, and market conditions. •Convert complex data and findings into understandable tables, graphs, and written reports. •Prepare reports and present results to clients and management. •Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information. •Interpreted data and made recommendations from findings. •Cataloged data and research into databases. •Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed. Show less



Curatemails

• Bengaluru, Karnataka, India

• Customer Relationship Manager

  • Oct 2017 - Dec 2018

  •Responsible for generating leads for the sales team through both online and offline channels. •Handholding of the client once they have onboarded to acquaint them our execution process, metrics and reporting. •Responsible for client retention and contract renewal. •Responsible for secondary Market research to stay updated with the then market trends. •Assisted in conflict resolution during partnership negotiations and acquisitions. •Delivered superior customer service to strengthen relationships and drive future business revenue. •Used consultative techniques to understand customer needs and make strategic referrals to business partners. Show less



Atos Syntel

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• PMO Analyst

  • Feb 2017 - May 2017

  PROJECT- HEALTHCARE: Result-oriented PMO Analyst adapt project management and strategic planning while supporting multiple industries.CLIENT- HumanaRoles and Responsibilities:•Responsible for tracking and monitoring progress of project office as well as coordinate delivery dates.•Coordinates with PMO lead in preparing ad hoc presentations and other essential task as required.•Provides support and guidance to Business Analyst and Project Managers with the help of Lead PMO.•Consolidated project reporting materials for monthly review by Project Manager.•Acted as liaison with HR department in the areas of open positions, the on boarding process and highly sensitive performance and compensation reporting.•Prepares status reports and updates the same to the Management team.•Ensures that the Project Management Office process and processes are kept up to date. Show less

• Software Developer

  • Feb 2015 - May 2017

  PROJECT- CPG (Common Payment Gateway)- Scope of the CPG system is to process the capture card information being passed to it as input to the payment processors & acknowledge back to the system invoking it.CLIENT- FedEx, USA (logistics)Roles and Responsibilities:•Communication & Coordination with Business Analyst for requirement gathering.•Responsible for developing Java code for business logic and test case preparation.•Defect Management , Defect fixing & performing Impact Assessment of the defect raised• Interact with the client to ensure client requirements and expectations are met.•Perform end to end unit testing to ensure minimal defects during dev/pre-prod phases and zero production defects.•Preparing Work Product Review (WPR) for ITG.• Knowledge transition to testing team on business and ensured end to end understanding of every aspect of the project.• Work in sync with onsite coordinator to solve defects and deliver the same within stipulated timelines.• Ensure all the changes are documented. Show less