Sr. Customer Experience, Policy & Security Specialist

• Nov 2022 - Present

Sr. Customer Experience Agent

• Feb 2021 - Nov 2022

Customer Experience Agent

• Sep 2017 - Jan 2021

Administrator

• May 2017 - Jul 2017

Managing documents, helping customs officers and entering data into the system to import and export household goods for clients. Responding to customer inquiries by phone and email. Managing documents, helping customs officers and entering data into the system to import and export household goods for clients. Responding to customer inquiries by phone and email.

Field Service Desk Analyst

• Feb 2017 - Apr 2017

First level IT support to the internal IT team. Responsible for troubleshooting a variety of hardware and internal software related issues. Educating users to better manage systems for themselves. Responding to phone calls and emails. Reporting to the IT Manager. First level IT support to the internal IT team. Responsible for troubleshooting a variety of hardware and internal software related issues. Educating users to better manage systems for themselves. Responding to phone calls and emails. Reporting to the IT Manager.

Administrative (Logistics) & Payroll Officer

• Aug 2016 - Jan 2017

Performing daily payroll operations. Collecting, maintaining and providing time sheets as well as individual records for 100+ employees. Responding and resolving payroll related inquiries and issues by phone and email. Also assisting accounting in compiling and creating reports, spreadsheets and forms using MYOB, MS Excel and Word. Occasionally supporting the Logistics Officer by managing, importing and transferring data into the SQL system. Performing daily payroll operations. Collecting, maintaining and providing time sheets as well as individual records for 100+ employees. Responding and resolving payroll related inquiries and issues by phone and email. Also assisting accounting in compiling and creating reports, spreadsheets and forms using MYOB, MS Excel and Word. Occasionally supporting the Logistics Officer by managing, importing and transferring data into the SQL system.

Deputy Store Manager

• Sep 2011 - Aug 2016

Reporting to the Store Manager and managing staff. Till operation, handling cash (including the end of day), stock ordering and merchandising, checking off deliveries to store, undertaking inventory management, maintaining a clean store. Control, manage and improve the quality and efficiency of ALDI operations. Reporting to the Store Manager and managing staff. Till operation, handling cash (including the end of day), stock ordering and merchandising, checking off deliveries to store, undertaking inventory management, maintaining a clean store. Control, manage and improve the quality and efficiency of ALDI operations.

Software Developer (Online Contract Worker)

• Jul 2012 - Sep 2012

Designing a kitchen planning application that is used by customers via in-shop touchscreen monitors and their shop website. Designing a kitchen planning application that is used by customers via in-shop touchscreen monitors and their shop website.

Booking Administrator

• Nov 2009 - Mar 2010

Arrangement of tourist bookings, organisation of each tour plan with local businesses, such as hotels, restaurants, transports and attractions. General administrative work, such as handling phone calls, faxing and taking care of customers. Arrangement of tourist bookings, organisation of each tour plan with local businesses, such as hotels, restaurants, transports and attractions. General administrative work, such as handling phone calls, faxing and taking care of customers.

Helpdesk & Support Call Centre Operator

• May 2003 - Nov 2003

Managing inquiries & orders of inbound customer calls, solving technical and operational website issues for clients. Managing inquiries & orders of inbound customer calls, solving technical and operational website issues for clients.

Legal Assistant and Administrative Secretary

• Nov 2002 - Apr 2003

Management of legal documents and taking care of all machines in the Legal Department. All general secretary work, such as handling faxes, incoming/ outgoing calls, arrangement of meetings and paperwork for the Legal Department. Management of legal documents and taking care of all machines in the Legal Department. All general secretary work, such as handling faxes, incoming/ outgoing calls, arrangement of meetings and paperwork for the Legal Department.

Customer Support Staff Officer

• 1999 - 2002

Customer service and support of Apple Online Store, data analysis and reporting of call and e-mail data from customers. Management of customer call centre claims. Also management of the SAP system that provided product information and was used to solve inquiries from many different stakeholders. Customer service and support of Apple Online Store, data analysis and reporting of call and e-mail data from customers. Management of customer call centre claims. Also management of the SAP system that provided product information and was used to solve inquiries from many different stakeholders.