Shiona Webster
Experience Design Lead at NTT Ltd.- Claim this Profile
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English Penutur asli atau dwibahasa
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German Kemahiran kerja terhad
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Bio
A talented UX consultant and designer, Shiona can comfortably pick up multiple roles in a design team, as her skill set covers preparing and conducting user research; designing engaging, evidence-led solutions and presenting both research findings and design concepts to the c-suite. As well as being a highly competent practitioner, she is also an experienced UX evangeliser and an insightful problem solver, as well as being an articulate and persuasive challenger of "nay-sayers. Working with Shiona over the past few months, her professional approach to user centred design was regularly commented on by all parties, and despite the project demands, she remained proactive, focused and engaged. Our joint client said that we’d delivered a
I enjoyed working with Shiona in implementing digital roadmap projects for a financial services client. Shiona is passionate about user/customer experience and her approach is innovative and refreshing, especially her workshops, some of which were held in the corridor with post-it notes setting out customer journeys on large glass wall backdrop. I am happy to recommend Shiona as a highly skilled and insightful UX specialist who brings a lot to the team and adds real value for clients.
A talented UX consultant and designer, Shiona can comfortably pick up multiple roles in a design team, as her skill set covers preparing and conducting user research; designing engaging, evidence-led solutions and presenting both research findings and design concepts to the c-suite. As well as being a highly competent practitioner, she is also an experienced UX evangeliser and an insightful problem solver, as well as being an articulate and persuasive challenger of "nay-sayers. Working with Shiona over the past few months, her professional approach to user centred design was regularly commented on by all parties, and despite the project demands, she remained proactive, focused and engaged. Our joint client said that we’d delivered a
I enjoyed working with Shiona in implementing digital roadmap projects for a financial services client. Shiona is passionate about user/customer experience and her approach is innovative and refreshing, especially her workshops, some of which were held in the corridor with post-it notes setting out customer journeys on large glass wall backdrop. I am happy to recommend Shiona as a highly skilled and insightful UX specialist who brings a lot to the team and adds real value for clients.
A talented UX consultant and designer, Shiona can comfortably pick up multiple roles in a design team, as her skill set covers preparing and conducting user research; designing engaging, evidence-led solutions and presenting both research findings and design concepts to the c-suite. As well as being a highly competent practitioner, she is also an experienced UX evangeliser and an insightful problem solver, as well as being an articulate and persuasive challenger of "nay-sayers. Working with Shiona over the past few months, her professional approach to user centred design was regularly commented on by all parties, and despite the project demands, she remained proactive, focused and engaged. Our joint client said that we’d delivered a
I enjoyed working with Shiona in implementing digital roadmap projects for a financial services client. Shiona is passionate about user/customer experience and her approach is innovative and refreshing, especially her workshops, some of which were held in the corridor with post-it notes setting out customer journeys on large glass wall backdrop. I am happy to recommend Shiona as a highly skilled and insightful UX specialist who brings a lot to the team and adds real value for clients.
A talented UX consultant and designer, Shiona can comfortably pick up multiple roles in a design team, as her skill set covers preparing and conducting user research; designing engaging, evidence-led solutions and presenting both research findings and design concepts to the c-suite. As well as being a highly competent practitioner, she is also an experienced UX evangeliser and an insightful problem solver, as well as being an articulate and persuasive challenger of "nay-sayers. Working with Shiona over the past few months, her professional approach to user centred design was regularly commented on by all parties, and despite the project demands, she remained proactive, focused and engaged. Our joint client said that we’d delivered a
I enjoyed working with Shiona in implementing digital roadmap projects for a financial services client. Shiona is passionate about user/customer experience and her approach is innovative and refreshing, especially her workshops, some of which were held in the corridor with post-it notes setting out customer journeys on large glass wall backdrop. I am happy to recommend Shiona as a highly skilled and insightful UX specialist who brings a lot to the team and adds real value for clients.
Credentials
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Prince2 Practitioner
AMP Group
Experience
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NTT Ltd.
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Experience Design Lead
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Okt 2019 - - Kini
I create value by helping teams gain a deeper understanding of peoples’ needs by uncovering insights and delivering design solutions that balance customer needs, business objectives and technical effort.
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Fjord, Part of Accenture Song
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United Kingdom
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Design
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500 - 600 Employee
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Interaction Design Lead
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Dis 2016 - Okt 2019
Confident UX advocate with experience communicating complex concepts to diverse stakeholder groups and maintaining client relationships.Highly collaborative, working within agile product delivery teams, coordinating with visual and content designers, developers and product owners to achieve a strategic vision. Used a range of service design methodologies for creative problem solving, as well as experienced in planning and facilitating innovation and co-design workshops.
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Senior Interaction Designer
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Sep 2014 - Nov 2016
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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UX Consultant
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Ogos 2013 - Ogos 2014
Worked on mobility projects as a user experience and design consultant focused on delivering human-centred experiences to clients across a range of industries. I worked closely with users, stakeholders and development teams to enhance the way our clients’ customers interacted with their services.
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City, University of London
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United Kingdom
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Higher Education
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700 & Above Employee
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Research Fellow - Human-Computer Interaction Design
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Okt 2012 - Jul 2013
EU Framework VII Project: COLLAGE will exploit new synergies between the social Web phenomenon, emerging Web analytics, collaboration and gaming technologies to energize and enable social creativity in learning.
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MSc Student in Human-Centred Systems
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Sep 2011 - Okt 2012
Thesis topic: User centred design for an augmented reality (AR) application to support disaster managers in doing post-crisis debriefing and reflection for browsing information generated during a crisis (e.g. earthquake, flooding) Modules completed: Information architecture, Interaction design, Inclusive design, Evaluating interactive systems, Creativity in design, Requirements Engineering, Research methods, Cognition and technologies
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KPMG US
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United States
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Financial Services
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700 & Above Employee
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Contractor
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Sep 2010 - Mac 2012
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Systems Manager
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Apr 2006 - Nov 2009
Requirements gathering, system design, interaction design, interface design, prototype design and demonstrations, system testing, user training, web portal creation and management.
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EY
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Proposal Manager
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Jul 2002 - Apr 2006
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Education
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2011 - 2012
City, University of London
MSc Human-Centred Sytstems, MSc -
2007 - 2009
Birkbeck, University of London
BSc (Hons), Information Systems with Computing -
1988 - 1991
Cape Peninsula University of Technology
National Diploma, Graphic Design
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