Experience

MF Property Management Ltd.

• Canada
• Real Estate
• 1 - 100 Employee

• Limited Licensee Condominium Manager

  • Nov 2022 - Present

  Providing full service Condominium Management services in Waterloo and Wellington Regions. Providing full service Condominium Management services in Waterloo and Wellington Regions.



Independent Facilitator

• Kitchener and Mississauga

• Facilitator

  • Apr 2010 - Present

  • Independent Facilitation. Creating independent person-centred plans, complete with actions and guidelines. • Workshops geared towards person centred planning. Co-created workshops for developing life skills and person-centred goal-oriented planning. • Book-keeping and administration. Providing book keeping sand administration services (invoicing, generating mailing lists, creating flyers etc.). • Independent Facilitation. Creating independent person-centred plans, complete with actions and guidelines. • Workshops geared towards person centred planning. Co-created workshops for developing life skills and person-centred goal-oriented planning. • Book-keeping and administration. Providing book keeping sand administration services (invoicing, generating mailing lists, creating flyers etc.).



Developmental Services Ontario

• Canada
• Government Administration
• 1 - 100 Employee

• Intake Transition Coordinator/Case Management

  • May 2012 - Nov 2022

  • Strong knowledge of client-driven integrated service for individuals transitioning in to adulthood, including residential/housing supports, employment supports, sources of income (i.e.; Passport funding and Ontario Disability Supports Program) and community-based programs and services. • Designed an annual presentation that promotes client centred approaches that streamlines communication between community agencies such as child services, school boards, Ontario Disability Support Program, and the Passport program. This program has reduced waitlist times and improved intake efficiency. • Strong communication skills and knowledge of developmental services and our Regions services has allowed me to deliver a clear and concise understanding of not only Developmental services, but other processes and resources within our community. • Compiled an extensive Community Resource list that is widely shared with both school boards, community agencies and individuals - a way to quickly share information with individuals seeking resources within our community. • Currently sit on the Regions Urgent Response (Service Solutions) table (a community based multi-disciplinary team) to present and track individuals living in crisis via the Service Solutions mechanism as outlined by Ministry of Children, Community and Social Services. • Mandated to follow Ministry guidelines regarding policies, procedures and case noting. Also responsible for creating and maintaining a number of reports. Show less



Sunbeam Community and Developmental Services

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Service Coordination Assistant

  • Jun 2002 - Jul 2012

  • Elected lead communicator; displayed ability to handle confidential information with care and communicate sensitive information with extreme professionalism. • Leader of database implementation project; coordinated transition, material uploading, and general reporting setup. • Co-lead in creating, managing and executing “Sibshops”. Workshops designed for siblings (aged 8-14) who have siblings with a developmental disability. • Performed administrative duties; handled client inquiries, correspondences, audited and processed financial information, and provided support to high level executives. • Administered support in assisting clients with community resources and program information • Established procedures that ensured service teams had resources needed to be efficient in their positions. • Administered support in assisting clients with community resources and program information. • Exhibited customer service expertise while aiding internal and external clients. Show less



Holiday Inn Toronto Yorkdale

• Canada
• Hospitality
• 1 - 100 Employee

• Manager

  • 1993 - 2000

  FRONT OFFICE MANAGER/RESERVATIONS MANAGER/SALES COORDINATOR 1993 – 2000 HOTEL ADMIRAL AND HOLIDAY INN YORKDALE, TORONTO • Managed, led, and mentored approximately 17 staff on procedures (new employee orientation), guideline processes, database management, and other integral duties. • Supported front office staff, night auditors, sales, catering, and other managers to meet and exceed company and customer goals. • Played a key role in mitigating customer concerns by using open dialogue and proficient negotiation skills. Show less