Shine T S
Senior Technical Support Engineer at Accion Labs- Claim this Profile
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Bio
LinkedIn User
Shine exemplified every attribute an organization would find highly valuable in a technical support engineer. He was responsive to customers; he was proactive with engagement when there was something wrong; he is considerate, well spoken, empathetic. Shine is a consummate support professional and has demonstrated proficiency in all soft skill domains. His technical proficiency also is so well developed that he can demonstrably learn new technologies quickly, and teach them to others just as quickly. So he is more than equipped to take on a lead support engineer role, and should be considered as having the acumen of at least a senior support engineer if not principal support engineer, as I imagine he’s grown since I last worked with him. While he and I worked different shifts given, we were on opposite sides of the world, it wasn’t lost on me that when I would reach out to him during my shift, he would reply during my shift. To do the math for you, this means that he had that kind of professional accountability, that compelled him to work outside of his shift hours. Any organization that has a role for Shine will not be let down.
LinkedIn User
Shine exemplified every attribute an organization would find highly valuable in a technical support engineer. He was responsive to customers; he was proactive with engagement when there was something wrong; he is considerate, well spoken, empathetic. Shine is a consummate support professional and has demonstrated proficiency in all soft skill domains. His technical proficiency also is so well developed that he can demonstrably learn new technologies quickly, and teach them to others just as quickly. So he is more than equipped to take on a lead support engineer role, and should be considered as having the acumen of at least a senior support engineer if not principal support engineer, as I imagine he’s grown since I last worked with him. While he and I worked different shifts given, we were on opposite sides of the world, it wasn’t lost on me that when I would reach out to him during my shift, he would reply during my shift. To do the math for you, this means that he had that kind of professional accountability, that compelled him to work outside of his shift hours. Any organization that has a role for Shine will not be let down.
LinkedIn User
Shine exemplified every attribute an organization would find highly valuable in a technical support engineer. He was responsive to customers; he was proactive with engagement when there was something wrong; he is considerate, well spoken, empathetic. Shine is a consummate support professional and has demonstrated proficiency in all soft skill domains. His technical proficiency also is so well developed that he can demonstrably learn new technologies quickly, and teach them to others just as quickly. So he is more than equipped to take on a lead support engineer role, and should be considered as having the acumen of at least a senior support engineer if not principal support engineer, as I imagine he’s grown since I last worked with him. While he and I worked different shifts given, we were on opposite sides of the world, it wasn’t lost on me that when I would reach out to him during my shift, he would reply during my shift. To do the math for you, this means that he had that kind of professional accountability, that compelled him to work outside of his shift hours. Any organization that has a role for Shine will not be let down.
LinkedIn User
Shine exemplified every attribute an organization would find highly valuable in a technical support engineer. He was responsive to customers; he was proactive with engagement when there was something wrong; he is considerate, well spoken, empathetic. Shine is a consummate support professional and has demonstrated proficiency in all soft skill domains. His technical proficiency also is so well developed that he can demonstrably learn new technologies quickly, and teach them to others just as quickly. So he is more than equipped to take on a lead support engineer role, and should be considered as having the acumen of at least a senior support engineer if not principal support engineer, as I imagine he’s grown since I last worked with him. While he and I worked different shifts given, we were on opposite sides of the world, it wasn’t lost on me that when I would reach out to him during my shift, he would reply during my shift. To do the math for you, this means that he had that kind of professional accountability, that compelled him to work outside of his shift hours. Any organization that has a role for Shine will not be let down.
Experience
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Accion Labs
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United States
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Information Technology & Services
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700 & Above Employee
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Senior Technical Support Engineer
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Mar 2022 - Present
Currently working for CISION, and supporting their product Start Center. This is a news broadcasting application that ingests news from different sources and provides a daily briefing to clients as their requirement. Currently working for CISION, and supporting their product Start Center. This is a news broadcasting application that ingests news from different sources and provides a daily briefing to clients as their requirement.
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Assistant System Engineer
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Orion Innovation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Software Engineer
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Mar 2020 - Mar 2022
I Worked in Orion for 2 years as part of RRT(Rapid Response Team), that is the L3 support team for KPMG Clara Workflow Application. I Worked in Orion for 2 years as part of RRT(Rapid Response Team), that is the L3 support team for KPMG Clara Workflow Application.
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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System Engineer
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Jul 2013 - Sep 2017
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Education
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2010 - 2013
National Institute of Technology Calicut
Master of Computer Applications (M.C.A.), Computer Engineering -
St. Mary's College, Sulthans Bathery
Bachelor of Science - BSc., Chemistry -
St. Mary's College, Sulthans Bathery
Bachelor of Science - BSc., Chemistry
Community
