Experience

Choice Education Group

• Australia
• Higher Education
• 1 - 100 Employee

• Student Services and Compliance Officer

  • Mar 2022 - Present

  - Manage student life cycle (prior to Orientation to Graduation); - Liaise with students to ensure the ongoing needs are met especially in relation to accessing welfare-related support services, where this impacts on the ability to meet the course progress requirements; - Communicate and collaborate with different stakeholders (internal and external) to support students in various aspects; - Prioritise cases by considering urgency and importance level, and streamline the process by identifying who is the responsible personnel; - Monitor students’ attendance and academic progress and implement intervention strategies where applicable; - Maintain, archive and store accurate data records into relevant destinations; - Evaluate and assist with different students’ requests (e.g. Withdrawal, Deferment, Extension, etc.) based on different requirements and scenarios to maximise student’s learning experience; - Provide administrative support, including setting up new courses, arranging resources and assessments, and maintaining and auditing files; - Contribute to ensure ongoing compliance as an RTO by following policies and procedures Show less



Mingda Education

• China
• Primary and Secondary Education

• Teaching coordinator / Course designer

  • Mar 2020 - Mar 2022

  - Develop teaching resources planning according to company evolution - Cooperate with company projects actively in order to better manage the reserve of teaching resources - Make training objectives, schedules, and training programs for teaching staffs - Conduct resource restructuring for a reasonable deployment under a more harmonious atmosphere by fully understanding the requirements and directions of the company - Manage teaching results evaluation and quality control - Set teaching curriculums and effective teaching progress towards distinct student groups - Inspect and interview teaching staff or students to find problems and organise solutions Show less



Hike

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Business Analyst

  • Feb 2019 - Apr 2019

  - Maintain customer and client relationships on a day-to-day basis through a specified CRM software (Zoho) - Elicit and depict (User Story) customers and clients business requirements with potential solutions onwards - Decompose some of the business processes to make more efficient and effective performance under the guidance of supervisors - Integrate enquiries on features and functions into classified improvement groups for senior-level management involvement - Conduct competitor analysis and exploitation - Communicate, follow up, maintain and manage customers and clients through different means of methods and platforms Show less



Guilin Feiyu Technology Incorporated Company

• ERP Consultation Assistant

  • Dec 2017 - Feb 2018

  - Negotiate the business processes which need redesigning in a multi-background team - Collect and elicit customer requirements mainly via interviews - Direct company staff with merging to the new system as well as optimising their using experience - Integrate and transfer data from the original system to the updated one - Report utilisation progress regularly to upper-level personnel with further adjustments - Negotiate the business processes which need redesigning in a multi-background team - Collect and elicit customer requirements mainly via interviews - Direct company staff with merging to the new system as well as optimising their using experience - Integrate and transfer data from the original system to the updated one - Report utilisation progress regularly to upper-level personnel with further adjustments