Experience

Findings Research

• United Kingdom
• Market Research

• Call Center Manger

  • Aug 2016 - Present

  Manage Call Centre Operations: Oversee smooth running of all projects within this department. Approximately 200 members of staff. Oversee the scheduling and management of project work, Liaise between clients, Telephone Operations staff and internally between departments to co-ordinate successful and timely data-delivery. Oversee project budgets and work with Project Supervisors to ensure high levels of productivity and efficiency are maintained. Ensure that projects are completed within timeline, budget and to the highest possible standard quality. Liaise with survey scripting over the set-up of questionnaires and assist in testing of CATI Questionnaires. Prepare and maintain reports and reporting data to support the continuous improvement of our Contact Centre. Integrate various data analysis and reporting activities of the call center into a consolidated and streamlined reporting mechanism. Setting smart goals and training for interviewers. Packages & bonus reviews for my team members.Leave schedule maintenance. Allocating full time interviewers salaries to projects & preparing payments to part time interviewers Checking & allocating phone bills against projects. Created a new forecasting mechanism that helped to understand what project are in pipeline and have a better planning on capacity. Show less


Ejabat Research & Development
• Project Manager

  • Apr 2015 - Aug 2016


Ipsos

• France
• Market Research
• 700 & Above Employee

• Senior Supervisor

  • Feb 2013 - Apr 2015

  • Controlling and monitoring CATI projects to ensure timely delivery. • Planning CATI projects budgets. • Recruiting and hire new full/part time employees in order to meet deadlines and conserve the energy of the team. • Responsible for designing FW plan for CATI projects. • Responsible for managing contacts database, update it & increase it. • Controlling and monitoring CATI projects to ensure timely delivery. • Planning CATI projects budgets. • Recruiting and hire new full/part time employees in order to meet deadlines and conserve the energy of the team. • Responsible for designing FW plan for CATI projects. • Responsible for managing contacts database, update it & increase it.



FeedBack Market Research (MENA)

• United Arab Emirates
• Market Research
• 1 - 100 Employee

• Supervisor

  • Jan 2008 - Jan 2013

  • Controlling and monitoring the running projects. • Controlling the DP team's: Editing, Sorting, Coding, Quota checking, Data Entry, Data Cleaning, CATI projects. • Responsible for checking the quality control of the field work. • Controlling and monitoring the running projects. • Controlling the DP team's: Editing, Sorting, Coding, Quota checking, Data Entry, Data Cleaning, CATI projects. • Responsible for checking the quality control of the field work.