Human Resources Specialist

• Jan 2023 - Present

- Reviews and maintains employee personnel files, and ensure that they are completed and complies with labor & social insurance laws. - Maintain records of personnel-related data (Employees database, Vacation balance, etc.). - Coordinate all Personnel activities with government authorities, such as labor office, social insurance authorities. - Prepare HR letters and experience certificates upon request. - Responsible for Annual renewals of contracts. - Track and follow up employee's attendance, leaves, overtime and absences to issue salary reports. - Answer any inquiries of employees regarding wages, salaries, and deductions. - Prepare payroll taxes monthly and send it to accounting dept. - Maintaining accurate records of payroll documentation and transactions. Show less

Human Resources Executive

• Mar 2023 - May 2023

- Determine requirements by studying job descriptions and job qualifications. - Build a pool of candidates by placing job advertisements on different social media channels by headhunting and cold calling. Ensure proper hiring process by receiving and archiving employees' hiring documents and ensure their completeness as per labor law. - Prepare, maintain & report employment offer letters. - Prepare and maintain the employee handbook and the policies and procedures. - Administer and report employees’ attendance as per company policy. - Administer employees' exit process including finalizing the clearance process. - Screen resumes and performs phone interviews with candidates. - Coordinate technical interviews with the hiring managers. - Conduct HR and culture-fitness interviews. - Conducting the recruitment process from phone-screening till offer acceptance and employee onboarding. Onboard new hires and conduct the full onboarding process. - Conduct orientation sessions to new hires to acquaint them with the company process and culture. Show less

Recruiter

• Dec 2022 - Jan 2023

Source, screen, schedule, conduct interviews, and process all prospective candidates. Conduct screening interviews over the phone. Actively source candidates for open positions/roles using all possible recruitment methods – web portals, postings, social networks, databases, referrals, and contacts. Assist in developing recruitment forms. Ensure unique professional candidate experience. Source, screen, schedule, conduct interviews, and process all prospective candidates. Conduct screening interviews over the phone. Actively source candidates for open positions/roles using all possible recruitment methods – web portals, postings, social networks, databases, referrals, and contacts. Assist in developing recruitment forms. Ensure unique professional candidate experience.

Learning and Development Coordinator

• Nov 2022 - Jan 2023

- Support the L&D team in the design and delivery of training and development solutions through the execution of operational activities, always keeping in mind the team strategy, company culture, Moncler values and our tone of voice towards our internal customers. - Prepare communications and presentations for training courses/content. - Manage and monitor L&D team communication across different contact channels (LXP platform, email, open chats) - Managing and monitoring course release calendars and communication of training content in the online training platform. - Tracking training hours across all training programs managed by the L&D team. - Preparation of reporting or data required for L&D team projects. - Designing communication plans for L&D projects (basic level). - Operational management of external training providers. - Support in the management of training plans for interprofessional training funds (Fondimpresa; Fondirigenti). Show less

Senior Human Resources Generalist

• Mar 2022 - Nov 2022

- Developing and implementing human resources policies. - Supporting strategic objectives. - Hiring staff and negotiating employment agreements. - Ensuring compliance with laws and regulations. - Managing staff wellness and performance reviews. - Motivating and supporting current staff. - Maintaining staff records. - Handling employee benefits. - Identifying staffing needs and creating job descriptions. - Designing and directing training programs. - Developing and implementing human resources policies. - Supporting strategic objectives. - Hiring staff and negotiating employment agreements. - Ensuring compliance with laws and regulations. - Managing staff wellness and performance reviews. - Motivating and supporting current staff. - Maintaining staff records. - Handling employee benefits. - Identifying staffing needs and creating job descriptions. - Designing and directing training programs.

Customer Success Manager

• Sep 2022 - Oct 2022

My main responsibilities are: - Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both - Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals -Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables -Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings - Work with sales and marketing teams to boost customer referrals and develop case studies Show less

Recruitment Specialist

• Jan 2021 - Mar 2022

- Review resumes and interview applicants to determine if they are qualified for the position. - Interview potential employees to determine if they would be a good fit for the organization’s culture and needs. - Help develop job descriptions and post job listings on websites. - Coordinate with managers to schedule interviews and orientations for new hires. - Conduct reference checks and background checks on applicants, including drug tests and criminal history checks. - Coordinate with managers to set up interviews with prospective employees. - Review resumes, applications, and interview notes to determine candidate eligibility for positions. - Meet with candidates to discuss job opportunities and answer questions about company culture and benefits packages. Show less

Internship Trainee

• Aug 2021 - Sep 2021

The training targeted a large number of scientific fields, such as: Financial inclusion - marketing - project management - strategic planning - sustainable development. - In this training, I got one of the ten best trainees for the summer training of the Bank of Alexandria for the year 2021. The training targeted a large number of scientific fields, such as: Financial inclusion - marketing - project management - strategic planning - sustainable development. - In this training, I got one of the ten best trainees for the summer training of the Bank of Alexandria for the year 2021.

Internship Trainee

• Aug 2021 - Sep 2021

The training was aimed at financial inclusion in all its various aspects besides that there was an interest in interpersonal skills that can increase the ability of the applicant for any job in the banking field to work and integrate properly. The training was aimed at financial inclusion in all its various aspects besides that there was an interest in interpersonal skills that can increase the ability of the applicant for any job in the banking field to work and integrate properly.

Business Administrator

• Jul 2020 - Apr 2021

- Answering phone calls, taking messages and connecting calls to proper departments. - Following up on clients’ business communications, ordering and billing and tracking the organization's expenditure. - Invoicing clients, collecting company data and negotiating agreements with internal and external stakeholders. - Educating clients about company products and services and how to make a purchase. - Communicating with clients through fax and emails and building positive relationships with them. - Making employee travel arrangements and helping with minor technical issues. - Preparing documents through editing, printing and binding. - Preparing plans to help streamline and improve business operations. Show less

Telesales Representative

• Aug 2020 - Oct 2020

- Initiating sales with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and informing customers of new products. - Answering customers' questions on the products. - Meeting sales quotas. - Initiating sales with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and informing customers of new products. - Answering customers' questions on the products. - Meeting sales quotas.

Sales and Marketing employee

• Aug 2020 - Sep 2020

- Greet customers. - Help customers find items in the store. - Check for stock at other branches or order requested stock for customers. - Provide customers with information about items. - Ring up purchases. - Elevate complaints to management. - Keep track of inventory. - Greet customers. - Help customers find items in the store. - Check for stock at other branches or order requested stock for customers. - Provide customers with information about items. - Ring up purchases. - Elevate complaints to management. - Keep track of inventory.

Internship Trainee

• Aug 2020 - Sep 2020