Experience

Foundation for Restoration of National Values

• Government Administration
• 1 - 100 Employee

• Executive cum Communications Assistant

  • Jul 2016 - Present

  • Provide administrative and business support • Liaise with the Ministers and Government offices as when and required. • Plan and co-ordinate organizational events e.g. AGM, Board meetings, seminars and workshops/round-table/conferences, retreat etc. • Resource mobilization through Corporate Membership, Sponsorships, Life/Annual Memberships etc. • Coordinate office activities, manage information and facilitate internal operations. • Develop and design organizational publications such as the Annual Reports, Organizational and project Brochures, posters, monthly Newsletters, Invitations or any other communication material. • Manage the recruitment, interviews and selection process of the organizational staff. • Provide IT and administrative support. • Website and Social media profile management (Designing, updating and modifying the content) of the organization . • Maintaining the database and financial accounts of the organization. Show less



Ericsson India Pvt Ltd

• Computer Hardware Manufacturing
• 1 - 100 Employee

• CPM Engineer

  • Mar 2010 - Nov 2010

  Managing problem escalations from Customer Support group within Hutchison, Australia and reverting with suitable solutions to technical support teams as per SLA.End to end management of customer impacting faults.Identify/analyze/escalate all 3 mobile services via customer escalated faults/Trouble Ticket.Advise Customer Care groups of identified network issues.Technical interface/education for Customer Care.Follow up on all “Customer” trouble ticket to ensure fault clearance performance parameters are achieved.Assist in developing and maintaining Network Management Centre’s goals, performance standards, procedures and guidelines.Assist in identifying and developing tools and processes required for the continual improvement of the fault process.Involved in the production of key performance reports as required by Management.Respond to escalated Customer Network faults Perform 1st level fault diagnosis and rectification on all systemsPerform Fault Management by co-ordinating support resources, managing technical escalation to ensure fault is rectified within agreed SLA's Show less

• Gnoc Engineer

  • Jul 2009 - Nov 2010

  Looking after the gamut of responsibilities pertaining to Projects Planning, Execution and O&M.Assumes the responsibility of extending communication facilities through planning, operations & maintenance of GSM Technology.Deftly provide technical support if it is necessary.Accountable analyzing customer requirements & persisting problems if any, ensuring timely delivery in conformity with quality standards, thereby ensuring customer satisfaction at the field level. Resolve problems within a SLA's.Liaising with external bodies & authorities for requisite approvals & clearances.Ensuring compliance with environmental & safety regulations. Show less



ERICSSON INDIA

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• BSS-FS Engineer

  • Jul 2009 - Feb 2010

  Monitoring and troubleshooting of all problem concerning to all BTS site of the network. Working on Solaris based OSS, TeMIP & CITRIX applications for network management operation. Recommend timely actions and solutions to customer service requests. Lead investigation teams in conjunction with Major disturbances and failures or other serious Systems Problems as also to work for emergency support. Providing technical support to regional teams for O & M support by using command handling. Making different reports such as TRU/CF reports and MORNING SMS in order to facilitate smoother functioning of the system. Raising trouble tickets in case of any deviations in the system. Show less