Experience

GyanSys Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Technical Writer

  • Aug 2021 - Present



Fidelity Information Services India Private Limited

• Bengaluru Area, India

• Technical Writer

  • May 2016 - Jun 2021

  Key Responsibilities  Develop user documentation for Banking industry  Develop, update and maintain the existing documentation with the enhancements and the change requests  Editing the following manuals for consistency: o Online help o Release notes o Documentation testing  Interact with onsite documentation team and business analyst to understand the product  Regular conference calls and meetings with the client to discuss the improvement strategies related to the product documentation  Deliver documentation releases for all products on time with high quality standards Show less



CogBooks

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Technical Writer

  • Jan 2015 - Apr 2016

  Key Responsibilities  Develop user documentation for e-learning industry  Develop, update and maintain the existing documentation with the enhancements and the change requests  Editing the following manuals for consistency: o Help guides o Release notes o Training Videos  Interact with Developers, UX Designers, and QA teams for the following activities: o Timely implementation of user documentation o Getting timely feedback through appropriate follow up to ensure the technical accuracy of the documentation deliverables  Interact with Product Managers and QA Lead to gather information to develop training videos  Develop training videos for CogBooks Authoring product  Regular conference calls and meetings with the client to discuss the improvement strategies related to the product documentation  Deliver documentation releases for all products on time with high quality standards Show less



PwC

• Professional Services
• 700 & Above Employee

• Technical Writer

  • Jan 2013 - Dec 2014

  Key Responsibilities  Document the different services provided by PwC in the form of reference materials and FAQs and publishing them to the web portal for further client reference  Edit, redact and upload the Proposal documents received from Proposal team into internal site as per PwC Content Management guidelines  Publish and maintain proposals, resumes and photos of employees in internal site as per PwC CMS standard and guidelines  Handle the overall CMS (Content Management System) for internal website that is accessed by specific clients  Maintain an end-to-end CMS for the defined PwC website  Maintain archived documents in a as per company standard’s which helps in future use of the materials either for client purpose or internal purpose  Train new team members on the standard of documentation and daily activities Show less



Manhattan Associates

• United States
• Software Development
• 700 & Above Employee

• Technical Writer

  • Oct 2010 - Aug 2011

   Develop, update and maintain the existing documentation with the enhancements and the change requests  Editing the following manuals for consistency: o User guides o Installation and configuration guides o Release notes  Maintaining the documentation artifacts (project plan, estimation, review comments, sign-off) for each release in the version control system  Interact with Developers, Business Analysts, Quality Analysts, and Build teams for the following activities: o Timely implementation of context sensitive help for online user documentation o Getting timely feedback through appropriate follow up to ensure the technical accuracy of the documentation deliverables  Regular conference calls and meetings with the client to discuss the improvement strategies related to the product online help  Deliver documentation releases for all products on time with high quality standards Show less



Unisys India

• Information Technology & Services
• 700 & Above Employee

• Technical Writer

  • Oct 2008 - Oct 2010

  Key Responsibilities: Create, edit and review training materials using On Demand software based on existing documentation content for Finance process as part of ISO Standardization Update On Demand documentation content as required based on input from subject matter experts, process owners and Team leads Work with various Unisys organizations to publish additional On Demand content as needed foro Web Serviceso Shared Service Center representativeso Finance Process Excellence Show less

• Senior Customer Service Representative

  • Jun 2005 - Oct 2008

  Key Responsibilities: Created onsite and phone support tickets for customers as well as engineers to provide service Dispatched tickets logged to the field engineers for providing service using SRMS (Service Request Management System) application Escalated the issues at managerial level related to delay of service Closed the tickets as per engineer’s request by getting all the call closure details in the SRMS application Conducted process training and other soft skills, which would help the Associates’ professionally and personally Show less