Reservation Coordinator

• Oct 2022 - Present

Student Ambassador-Community Initiative

• May 2022 - Present

Student Engagement Department Student Engagement Department

Front Office Ambassador

• Nov 2021 - Present

 Create a pleasant visitor experience by interacting with them and following our service processes.  Answer questions and provide information to demonstrate understanding of hotel amenities and facilities.  Confirm room and room type information, stay dates, and other needs.  Create, cancel, and edit bookings, ensuring that all information is correct and up to date.  When entering information into the Property Management System, ensure accuracy.  Have practical experience and skills with the Colleague Advantage, Reserve, Opera, and HotSos applications.  Investigate and resolve concerns with guests, including sending pertinent information to other staff members or backup shifts.  Filing, arranging, and recording visitor records and preferences are examples of clerical activities.  As needed, provide shuttle services and valet parking.  Maintain the strictest secrecy when it comes to visitor personal information, including but not limited to names, addresses, room numbers, and payment information.  Understand emergency protocols to protect the health and safety of guests, coworkers, visitors, and yourself.  Assist with the taking and delivery of Room Service orders. Show less

Front Desk Clerk

• May 2019 - Jul 2020

• Performing all check-in and check-out tasks • Managing online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments Show less

Front Desk Executive

• Aug 2017 - May 2019

• Efficiently managed front office relationships to assure proper information management and service standards. • Responding to inquiries and queries from the client over the phone, email. • Creating as well as managing the database of personal information. • Accountable for attending all the calls from the clients and routing them to the concerned department or person. • Supporting the recruiting team with the preliminary interview process by taking care of candidate flow and timing. • Managing courier services, mail, postal & xerox. • Upkeeping as well as booking of meeting rooms, conference rooms, office assignments, etc • Managing and assuring effective communication among all staff members within the company. • Monitoring as well as addressing day to day staff requirements. • Finishing all office administration requirements like housekeeping, electricity, furniture, drinking water, internet, stationery, etc. well within the allotted budget. • Supervising housekeeping team by following the checklist Show less

Guest Relations Executive

• Jan 2017 - Jun 2017

• Greeting guests in a friendly and professional manner. • Engage each guest as a unique individual and listen attentively to their requests • Anticipate and address guest’s service needs • Listen to guest’s complaints or concerns and resolve their issue in a timely manner • Maintains an intimate knowledge of departmental standards and procedures • Promote ongoing Food and Beverage promotion-related inquiries. • Coordinate with other departments to ensure excellent service delivery Show less

Passenger Service Executive.

• Apr 2014 - Dec 2016

• Meet and greet passengers in order to provide a quality service at the passenger’s arrival/departure. • To assist the designated passengers by monitoring flight arrivals /departures. • Resolve customer issues pertaining to reservations, visa formalities, etc. in order to ensure minimum inconvenience to passengers • Monitor usage and condition of all facilities provided at the terminal and inform the supervisor of any requirements, maintenance, and changes in order to ensure that the facility is up to the standards. Show less

Guest Relations Officer

• Jun 2013 - Feb 2014

• Welcoming & Greeting guests during check-in and giving a fond farewell to guests while checkout. • Handling guest complaints and concerns in an efficient and timely manner. • Overseeing VIP guests, arrivals, and departures. • Coordinating and multi-tasking job duties in a busy environment. • Should possess detailed information about the Hotel, city as well as the competition. • Detailed information regarding arrivals and room requirements. • Have up to date information on daily room occupancy • Providing excellent customer service as per hotel standards. • Allocate rooms to all arriving guests. • Maintain up-to-date information on room rates, current promotions, offers and packages Show less