Shilpa Hari

Customer Success Specialist - Building customer loyalty and driving revenue growth at TrueLark
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Contact Information
us****@****om
(386) 825-5501
Location
Argyle, Texas, United States, US

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5.0

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Altaj Ramani

Shilpa is a detail-oriented manager who watches the balance sheet like a hawk without losing sight of the strategic objective.

Bindhya Balakrishnan

Shilpa brings a lot of energy and enthusiasm to everything she does. She is self motivated and demonstrates courage as appropriate. Her passion towards her work is contagious...........

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Experience

  • TrueLark
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Specialist - Building customer loyalty and driving revenue growth
      • Apr 2017 - Present

      Drive retention and growth among our most valuable customers by understanding their business needs and supporting them to succeed Marshall resources across TrueLark as needed to support customers needs Responsible for managing customer complaints, resolving quality issues, and providing training and support to other employees, whenever required Play a critical role in ensuring that the TrueLark services meet the highest standards of quality and that customer expectations are met or… Show more Drive retention and growth among our most valuable customers by understanding their business needs and supporting them to succeed Marshall resources across TrueLark as needed to support customers needs Responsible for managing customer complaints, resolving quality issues, and providing training and support to other employees, whenever required Play a critical role in ensuring that the TrueLark services meet the highest standards of quality and that customer expectations are met or exceeded. Show less Drive retention and growth among our most valuable customers by understanding their business needs and supporting them to succeed Marshall resources across TrueLark as needed to support customers needs Responsible for managing customer complaints, resolving quality issues, and providing training and support to other employees, whenever required Play a critical role in ensuring that the TrueLark services meet the highest standards of quality and that customer expectations are met or… Show more Drive retention and growth among our most valuable customers by understanding their business needs and supporting them to succeed Marshall resources across TrueLark as needed to support customers needs Responsible for managing customer complaints, resolving quality issues, and providing training and support to other employees, whenever required Play a critical role in ensuring that the TrueLark services meet the highest standards of quality and that customer expectations are met or exceeded. Show less

  • Namdus
    • India
    • Software Development
    • 1 - 100 Employee
    • Manager - HR and Admin
      • Dec 2009 - Jun 2012

  • Coppeweb Solutions
    • Manager - Resourcing
      • Jun 2008 - May 2009

  • VATI
    • India
    • Human Resources Services
    • 1 - 100 Employee
    • Assisstant Mgr
      • Apr 2006 - May 2008

      End to end recruitment End to end recruitment

  • GTL Limited
    • India
    • Telecommunications
    • 700 & Above Employee
    • Team Lead
      • Sep 2002 - Apr 2005

      A BPO company A BPO company

Education

  • Symbiosis Institute of management studies
    PGDHR, Human Resources
    2008 - 2010
  • Somaiya College of Arts and Commerce,Mumbai
    Bcom
    1996 - 2001
  • The North Bombay Welfare Soceitys High School
    SSC
    1984 - 1996

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