Independent Associate

• Jun 2017 - Present

Quality Assurance Analyst

• Oct 2015 - Dec 2016

My duties included but not limited to, Monitoring Agents inbound and outbound calls for, proper execution of information, accuracy and quality service. Coaching Agents on areas of concern as well as encouraging ongoing excellence. Conduct investigations for suspicious trends and/or conduct upon request from management. Responsible for keeping updated logs for ongoing Trends, monitoring and coaching. Meet weekly with Supervisors, Team Leads and Directors to address any issues or concerns founded, updates and training. Show less

Housing Case Manager; Direct Support Professional; Executive Citizens Advocate

• Nov 2008 - May 2013

H C M (S.A.L.T) (position since 12/12) Managed a caseload of 10 to 15 individuals. Coordinate Psychiatric, Medical, Social and Housing Services. Coordinated with agencies to ensure continuous and effective services for client support towards Independent Living. Troubleshoot Housing and Rental issues. Assist with everyday living skills within the home and community. Provide resources regarding education and linkage services; conduct monthly goals assessments, In-take meeting and completing housing and referral applications. D S P (Progress Harbor): Participated in evaluating the needs of individuals, completing housing and referral applications, make corrections to clients medication sheets, completed bi- weekly assessment and conducted In-take meeting for new clients. I created, implemented and documented progress on goals with clients. I conducted linkage meetings with supporting agencies. My duties also included, auditing clients files, monitor medication intake, develop and implement residents activities, transport residents to various activities, assist and schedule appointments for clients, house cleaning and shopping, facilitate and record monthly meetings for clients cooking and cleaning schedules. E C A (RHD Corporation) : Assist with morale building and mediation services for all RHD Units. Serve as a liaison between RHD Unit locations and the Corporate Office. Meet monthly with the CEO and Corporate Officials to update and troubleshoot Unit and Corporate wide issues. Managed and support Citizen Advocates across various sites in understanding individual roles within the organization. Attend management meetings and trainings. Maintain documentation on meeting held with Unit Director, Line Staff, Citizens Advocates and Corporate Managers. Assist with facilitating CA’s monthly meetings. Responsible for advocating and reviewing necessary changes to standard operating policies and procedures to ensure Corporate Values. Show less

Provider Affairs / Credentialing Representative

• Apr 2006 - Nov 2006

Reviewed and processed provider applications and documentation for inclusion in the credentialing process to qualify as a provider for our members; ensure accuracy of all data enter in our systems. Responsible for initiating direct contact with provider’s office managers to ensure accuracy of information received. Managed provider database and performed information updates/corrections as necessary. Identified and processed corrections to claims that were previously unpaid to ensure recovery of payment. Responsible for auditing archived files. Show less

Receptionist

• Feb 2006 - Mar 2006

This was a temporary assignment. Scheduled all patient appointments. Recorded patient information, time of call and patients concerns. Answered all inquiries from individuals on phone and entering the establishment. Structured and maintained all patient charts. Collected and distributed monies and co-pays from patients. This was a temporary assignment. Scheduled all patient appointments. Recorded patient information, time of call and patients concerns. Answered all inquiries from individuals on phone and entering the establishment. Structured and maintained all patient charts. Collected and distributed monies and co-pays from patients.

Assistant Customer Service Manager

• Jan 2005 - Mar 2005

Greeted Customer; review qualification for loan approval; Checked and secured the beginning and end of the day money balance; made end of the day bank deposits. Executed daily operations of scheduling, keeping daily reports of incoming payments as well as the recording of all lateness and late fees. Maintain an efficient filing system and perform other managerial duties. Conferred with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress and problems encountered. Resolved problems, prepared work schedules and set deadlines to ensure the timely completion of all assignments. Show less

Network Attendant / Page Operator / Scheduler

• Sep 2000 - Jan 2005

Supplied information to callers and various departments within the hospital (processed high-volume of incoming and outgoing calls); announce visiting hours over the P.A system. Responsible for training of new employees in answering phones, computer functions and performing emergency response procedures. Structured and maintained a daily on-call schedule for hospital staff. Responsible for alerting medical and administrative staff of emergencies. Possessed administrative privileges to change/alter information in the hospital database as requested by management. Acquired knowledge with Ring Medical, Meridian, Startel, Extend, and IRM telephone systems. Show less

Bookkeeper / Settlement

• Jan 1999 - Apr 1999

Responsible for processing/counting batch checks/ correcting check errors and misprints on a daily basis. Responsible for the recount and sorting of processed checks to ensure accuracy of final daily balances. Responsible for processing/counting batch checks/ correcting check errors and misprints on a daily basis. Responsible for the recount and sorting of processed checks to ensure accuracy of final daily balances.