shikhar tiwari
Product Support Specialist at Renesan Software- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Cisco Certified Network Associate Routing and Switching (CCNA)
NG Networks -
embedded system using c
IWORLD SOLUTIONS LTD
Experience
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Renesan Software
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United States
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Software Development
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1 - 100 Employee
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Product Support Specialist
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Aug 2021 - Present
handling client issues through different channels like email calls co ordination with different teams for the ongoing issues take care of new enhancement in the product Handling support issues Involve in troublesshoting for machine interface issues through different medium like RDP. connect wise. tamviewer Handing help emails Basic network troubleshooting Providing training to the new joiners handling client issues through different channels like email calls co ordination with different teams for the ongoing issues take care of new enhancement in the product Handling support issues Involve in troublesshoting for machine interface issues through different medium like RDP. connect wise. tamviewer Handing help emails Basic network troubleshooting Providing training to the new joiners
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Technical Support Engineer
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Apr 2017 - Jul 2021
• monitoring of different server pages, • handling IT operations of the company • Data transmission testing for our server • Creating AS2 certificate of customer and TP • independently handling the disaster recovery and backup of the company with least supervision • handling the global support of the company with other member • communicating with US team and coordinating with developers for the projects • migration of customers from Windows to Azure environment • Constant communication with managed service provider • Checking Azure portal for any new updates • Working in 24*7 environment • Preparing documentation for the process • Training to new joinee • Manual testing for our website and for any realease Hands on experience on Azure portal Show less
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process automation manager
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Apr 2016 - Sep 2016
Handling All technology development in the company . Handling All technology development in the company .
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Brillgen Solutions Pvt. Ltd.
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India
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IT Services and IT Consulting
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Operation executive
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Mar 2015 - Mar 2016
Handling all the back-end activities,working on the many scripts for mass data uploading.Performed the manual testing and updating the release tracking with new bugs or with the closed bugs.Monitoring of software performance on daily basis.Giving the software support to the clients through email,phones or team viewer .Handling all the clients and configuration of software according to their requirement .Handling all the operations activities.Designing the routes for the company's designed software and monitoring whether all the tasks are performing on time or not.Daily client interactions and implementations in the software if they require Show less
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Education
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2009 - 2013
bbdit ghaziabad
Bachelor of Technology - BTech, electronics and instrumentation -
2007 - 2009
A.M.S.G inter collage etawah
intermediate, science
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