Shikha Sharma

Data Automation Intern at Springer Capital
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Surrey, British Columbia, Canada, CA

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Business Analysis Foundations: Business Process Modeling
    LinkedIn
    May, 2023
    - Nov, 2024
  • Data Visualization and Storytelling Basics
    Northeastern University
    Apr, 2023
    - Nov, 2024
  • Requirements Elicitation and Analysis
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Introduction to Programming Using Python
    Northeastern University
    Jan, 2023
    - Nov, 2024

Experience

  • Springer Capital
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Data Automation Intern
      • May 2023 - Present

      I am currently undertaking a data automation internship at Springer Capital, a leading finance firm, for a duration of 4 months. As a data automation intern, I am excited to contribute to streamlining business processes and gaining hands-on experience in Microsoft Power Automate and data analysis In this role, I will be responsible for assisting in report preparation, implementing Microsoft Power Automate for business automation, and analyzing error reports to identify improvement opportunities. I look forward to collaborating with the team and learning valuable skills in data automation and analysis Show less

  • ET Group
    • Canada
    • Information Technology & Services
    • 100 - 200 Employee
    • Service and Support
      • Nov 2022 - Feb 2023

      As part of the team responsible for Helpdesk Operations, my core accountabilities include efficiently managing service incidents and requests from initiation to resolution. I ensure partners are updated with the latest incident information, order necessary equipment for incident resolution, and coordinate the scheduling and dispatching of service technicians. Maintaining the Outlook Service Calendar, I keep track of dispatched calls, team meetings, and vacation days. Additionally, I oversee parts assignment and tracking, schedule Preventative Maintenance Visits, verify warranties, and handle RMA's/repairs as needed. I escalate complex incidents to the service advisor role when required and actively participate in relevant internal and external meetings. Building and maintaining strong relationships with subcontractors, I collect work orders and invoices to streamline operations. Moreover, I prepare quotes for Time & Material (T&M) service calls, ensuring smooth and effective service delivery. Show less

  • Encore Capital Group
    • United States
    • Financial Services
    • 700 & Above Employee
    • People Operations Manager
      • Mar 2013 - Aug 2022

      Over nine years of professional experience in effectively leading teams, inspiring them, and encouraging them to meet deadlines. Managing and analysing data to improve business. Committed to cultivating brand loyalty, increasing consumer engagement, and building trusted relationships with customers. Over nine years of professional experience in effectively leading teams, inspiring them, and encouraging them to meet deadlines. Managing and analysing data to improve business. Committed to cultivating brand loyalty, increasing consumer engagement, and building trusted relationships with customers.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Senior Customer Service Representative
      • Mar 2011 - Mar 2013

      As a Customer Service Representative, my primary focus is to ensure exceptional customer experiences by providing timely and effective assistance. I excel in understanding customer needs and resolving inquiries with a friendly and professional demeanor. Whether it's addressing product-related questions, resolving technical issues, or processing orders, I am dedicated to delivering personalized solutions that leave customers satisfied and loyal. With strong communication skills and attention to detail, I maintain accurate records of interactions, ensuring efficient follow-up and service delivery. As a customer-centric professional, I thrive on building positive relationships and contributing to a seamless and delightful customer journey. Show less

Education

  • Northeastern University
    Masters of professional studies, Analytics
    2022 - 2024
  • Sikkim Manipal University - Distance Education
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
    2012 - 2015
  • NIIT Pune
    GNIIT, Computer Software Engineering
    2010 - 2012
  • Netaji Subhas Chandra Bose
    Bachelor's degree, Science
    2007 - 2010

Community

You need to have a working account to view this content. Click here to join now