Senior Business Analyst

• Oct 2021 - Present

Business Analyst

• Jun 2021 - Oct 2021

Worked in Program Swift which was an integration project, focused on integrating OPL’s insurance business into Zurich’s existing business. The project includes building OPL products, migrating the OPL book of business onto Zurich’s system, and end-to-end business operations to support for OPL Group Risk business.

Lead Business Analyst

• Jan 2017 - Mar 2019

SICS Project -P&C ReinsuranceSICS is a Java-based end to end software platform catering administration needs of both reinsurer and insurer, supporting all lines of business whether P&C or life.• Comprehensive understanding of various subsystems of SICS software like Business (Inward/Outward), Accounting, Claims processing• SICS project gave me opportunities for client demo & internal trainings which further enhanced my morale, communication and customer facing skills. • Working on RFPs and performing requirement analysis always demanded a thorough knowledge of system which continuously encouraged me for in-depth learning of different system modules• To be comprehensive and concise was essential while creating documents for requirements in the form of approach document, business specification, test plans and while creating product requirement, user stories and epic in JIRA/Confluence• Performing defect analysis developed my problem-solving skills and acumen• My thorough knowledge of SDLC and being analytical & logical thinker formed bedrock for different levels of manual testing like functional, regression, UAT. • My organizational, communication and multitasking skills always helped me to coordinate between business and technical team for clarifying the requirements and timely delivery of the project which was an ongoing requisite of my role• The project gave me an opportunity to closely work with different Japanese clients which in itself gave me an exposure to learn and understand their work culture• Being responsible and having good interpersonal skills assisted me equally to manage both small teams and work autonomously • Working knowledge of waterfall and agile methodologies Show less

Business Analyst

• Nov 2009 - Dec 2016

November 2009 till October 2011 Designation - Business AnalystNovember 2011 till October 2014 Designation - Sr. Business AnalystNovember 2014 till March 2019 Designation - Lead Business Analyst Project 1 POINT IN (P&C Insurance) - Innovation Community November 2009 till February 2012Project 2 POINT IN J(P&C Insurance) - ARCH Insurance March 2012 till October 2014 POINT IN is an AS400 based and POINT IN J is Java based policy administration software supporting industry’s most comprehensive insurance processing functions like policy, billing, claims etc. for all lines of businesses like auto, worker’s compensation, personal insurance etc.• Comprehensive understanding of various subsystems like Policy processing, Claims processing, Receivables and Payables for different lines of business-like auto insurance and worker’s compensation• To be comprehensive and concise was essential while creating documents for requirements in the form of approach document, business specification and test plans • Performing defect analysis developed my problem-solving skills and acumen• My thorough knowledge of SDLC and being analytical & logical thinker formed bedrock for different levels of manual testing like functional and regression. • My organizational, communication and multitasking skills always helped me to coordinate between business and technical team for clarifying the requirements and timely delivery of the project which was an ongoing requisite in my role• Working knowledge of waterfall project management methodology Show less

Advance Associate

• Mar 2007 - Nov 2009

XCS (Claims Department) Feb 2008 till Nov 2009 On behalf of Xchanging clients for Lloyds & LIRMA market maintained diary, chased non-moving and TBA claims. Set up of First Advices for ECF on CLASS System and work item diary on Claims Portal. Maintained Documents on Insurer Market Repository (IMR) repository. Have been involved to perform quality checks, maintaining error tracker ad training resources. XIS (Premium Department) Mar 2007 till Feb 2008 On behalf of underwriters assessed and verified proposal documents submitted by brokers. Performed assessment and verification of LPAN (London Premium Advice Note) and Slip submitted by brokers. Calculate premium and process them on “LIDS – Lloyds Input Data System”. Have been involved to perform quality checks, maintaining error tracker ad training resources. Show less

Jr. Operations Executive (claims)

• Aug 2006 - Feb 2007

Responsible for logging incoming claims (Marine & Home), appointing loss adjusters, assisting in payments and billing and maintaining other claims processing procedures. Created physical file with complete claims related documents. Liaised with loss adjusters and other claims professionals for speedy processing of claims. Handled customer queries via phone or email related to their claim status. Build and developed external and internal business relationships with loss adjusters, brokers and underwriting professionals. Show less