Project Manager

• Jan 2023 - Present

Technical Transition Lead

• Mar 2021 - Sep 2022

• Preparing Project Charter, SOW, Requirement Register, MPP, Knowledge Acquisition Plan, Domain based trackers. • Performing knowledge acquisition and playback sessions with client on existing infrastructure to create better understanding of client infrastructure and getting signoffs on Asset, RU billing and SLA baselines. • Creating Scope document, RACI matrix, Risk Register and RAID log with mitigation plan. • Analyzing existing ticket dump to find out the concern areas and how to automate the process. • Creation of Technical run book for client environment along with Network Diagrams and SOPs wherever needed. • Tracking the access, monitoring, and alerting schema. • Ensuring all requisite quality standards are followed. • Performing Resource mapping and loading for smooth BAU functioning. • Ensuring proper Incident, change and Problem Management process is being followed. • Providing technical guidance to BAU team. • Capturing the highlights, lowlights and lessons learnt. Show less

Project Lead / Senior Telecom Engineer

• Jul 2015 - Jul 2018

Developed and followed baseline project plan and milestones for task completion. • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications. • Closely collaborated with project members to identify and quickly address problems. • Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource, and process efficiency. • Analyzed financial reporting systems and project schedules to proactively address potential problems. • Monitored progress and examined risks of various projects, including setting forth contingency plans and avoidance strategies. • Met with manager weekly to provide detailed project report and milestone updates. • Recruited and supervised resources to staff project team. • Produced quality standards, checklists, report templates and processes. Show less

Senior Associate - Telecom

• Jun 2011 - Jun 2015

1. Managing new office build Projects as per Project Methodologies across Sapient - Gurgaon, Noida, Bangalore, Miami and London offices establishment with the sitting capacity of 2000+ people and in Australia (Sydney, Melbourne, and Brisbane) and Brazil with 400+ people each office in a cluster wide setup. 2. Ensuring management of Voice and Video Network of the 32+ offices across the globe. 3. Worked actively in Microsoft Lync integration with Cisco platform. 4. Worked on SaaS based projects. 5. Sound knowledge of TMS and Webex. Show less

Systems Engineer

• Jan 2007 - May 2011

1. Developed code in various projects using programming languages like C, C++ and C# 2. Identifying and developing Use cases and Test case scenarios around Telecom entities in Wireless as well as Wire line domains 3. Automation and Bug tracking of scripts. Designing and deployment of IP telephony and contact center solutions for various clients 4. Contributing to document formation like RFP, Low Level and High-Level Designs 5. Worked on AVVID and IPCC architectures. 6. Worked on Waterfall as well as Empirical models of Software project cycle. 7. Sound knowledge of Genesys CTIOS service. 8. Worked on Windows, VxWorks and Linux platforms. Show less

Developer

• Jun 2006 - Aug 2006

• Development of Admission and Result Generation Procedure using VB.net. • Generation of reports using Crystal Reports. • Generation of Report Cards online. • Development of Admission and Result Generation Procedure using VB.net. • Generation of reports using Crystal Reports. • Generation of Report Cards online.