Shiju John

Service Delivery Manager at Qatar Computer Services WLL
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Contact Information
us****@****om
(386) 825-5501
Location
Qatar, QA

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Credentials

  • ATD
    Uptime Institute

Experience

    • Qatar
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Service Delivery Manager
      • Dec 2018 - Present

      Responsible for Managed Services, Team Management, IT Service Desk & SLA Management.Managing over 100+ IT professionals from Service Desk, Desktop, System Admin, Network, DBA, Applications, NoC and Datacenter team.

    • Technical Manager
      • Jan 2010 - Dec 2018

      Responsible for Datacenter Design Build and Manage, Systems & Project Executions, Team Management & SLA Management.Successfully implemented major Datacentres for clients as per Uptime Tier Standards of business needs.

    • Senior System Engineer
      • Apr 2000 - Dec 2009

      Demonstrated wide variety of activities inclusive of identifying opportunities to develop SOPs for L2/L3activities, Supervising Server Consolidation & Virtualization, Storage provisioning, capacity management and customer site availability Monitoring configuration, layout and performance tuning of IT Infrastructure

    • India
    • Information Technology & Services
    • 700 & Above Employee
    • Unix Engineer
      • Jan 1996 - Feb 2000

    • Canada
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Trainee
      • 1995 - 1996

Education

  • MGPT
    1992 - 1994

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