Shiju John
Service Delivery Manager at Qatar Computer Services WLL- Claim this Profile
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Bio
Credentials
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ATD
Uptime Institute
Experience
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Qatar Computer Services Wll
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Qatar
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IT Services and IT Consulting
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100 - 200 Employee
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Service Delivery Manager
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Dec 2018 - Present
Responsible for Managed Services, Team Management, IT Service Desk & SLA Management.Managing over 100+ IT professionals from Service Desk, Desktop, System Admin, Network, DBA, Applications, NoC and Datacenter team.
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Technical Manager
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Jan 2010 - Dec 2018
Responsible for Datacenter Design Build and Manage, Systems & Project Executions, Team Management & SLA Management.Successfully implemented major Datacentres for clients as per Uptime Tier Standards of business needs.
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Senior System Engineer
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Apr 2000 - Dec 2009
Demonstrated wide variety of activities inclusive of identifying opportunities to develop SOPs for L2/L3activities, Supervising Server Consolidation & Virtualization, Storage provisioning, capacity management and customer site availability Monitoring configuration, layout and performance tuning of IT Infrastructure
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CMS Computers Limited (INDIA)
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India
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Information Technology & Services
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700 & Above Employee
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Unix Engineer
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Jan 1996 - Feb 2000
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National Consultants Professionals Ltd
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Canada
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Staffing and Recruiting
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1 - 100 Employee
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Trainee
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1995 - 1996
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Education
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MGPT