Shihhan Chen
User Experience Designer at Cathay Financial Holdings Co., Ltd.- Claim this Profile
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Mandarin Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
LinkedIn User
Shihhan is an excellent service designer. She is always able to notice those details that have been overlooked, accomplishing in-depth and extensive research. This good quality has helped us achieve great insight for several times. I fully appreciate her empathy which is perhaps the most significant skill in customer service. She could readily understand clients’ requirement and provide constructive advice based on her professional knowledge, no matter what situations and issues she faces. Culture diversity is another special advantage that she has. She shows a sophisticated understanding of both Asian and European and generously contributes innovative idea from cultural difference. I’ve experienced two complete programs and a closed winter camp with Shihhan, it’s my pleasure to have the opportunity to recommend Shihhan.
Nicha S.
I worked with Shih-han for Staycation and Guide dog UK projects. Throughout the projects, she paid a high contribution to the group work. Her outstanding design skill and creativity played an important role in the project as they encouraged our team to think beyond the frame and came up with interesting ideas. Moreover, she also applied her knowledge about designing tools in the project which helped us deliver the task in a more effective, creative and professional way. Apart from her excellent design skill and creativity, her personality of listening, supportive and volunteering enforced a better teamwork environment and great results. In addition, she did her work to the best of her capability because she had a strong determination to reach her goal no matter how hard it was or how long it would take. Thus, with her skills and personality, I truly believe that she is a key-driven person in any company she works with.
LinkedIn User
Shihhan is an excellent service designer. She is always able to notice those details that have been overlooked, accomplishing in-depth and extensive research. This good quality has helped us achieve great insight for several times. I fully appreciate her empathy which is perhaps the most significant skill in customer service. She could readily understand clients’ requirement and provide constructive advice based on her professional knowledge, no matter what situations and issues she faces. Culture diversity is another special advantage that she has. She shows a sophisticated understanding of both Asian and European and generously contributes innovative idea from cultural difference. I’ve experienced two complete programs and a closed winter camp with Shihhan, it’s my pleasure to have the opportunity to recommend Shihhan.
Nicha S.
I worked with Shih-han for Staycation and Guide dog UK projects. Throughout the projects, she paid a high contribution to the group work. Her outstanding design skill and creativity played an important role in the project as they encouraged our team to think beyond the frame and came up with interesting ideas. Moreover, she also applied her knowledge about designing tools in the project which helped us deliver the task in a more effective, creative and professional way. Apart from her excellent design skill and creativity, her personality of listening, supportive and volunteering enforced a better teamwork environment and great results. In addition, she did her work to the best of her capability because she had a strong determination to reach her goal no matter how hard it was or how long it would take. Thus, with her skills and personality, I truly believe that she is a key-driven person in any company she works with.
LinkedIn User
Shihhan is an excellent service designer. She is always able to notice those details that have been overlooked, accomplishing in-depth and extensive research. This good quality has helped us achieve great insight for several times. I fully appreciate her empathy which is perhaps the most significant skill in customer service. She could readily understand clients’ requirement and provide constructive advice based on her professional knowledge, no matter what situations and issues she faces. Culture diversity is another special advantage that she has. She shows a sophisticated understanding of both Asian and European and generously contributes innovative idea from cultural difference. I’ve experienced two complete programs and a closed winter camp with Shihhan, it’s my pleasure to have the opportunity to recommend Shihhan.
Nicha S.
I worked with Shih-han for Staycation and Guide dog UK projects. Throughout the projects, she paid a high contribution to the group work. Her outstanding design skill and creativity played an important role in the project as they encouraged our team to think beyond the frame and came up with interesting ideas. Moreover, she also applied her knowledge about designing tools in the project which helped us deliver the task in a more effective, creative and professional way. Apart from her excellent design skill and creativity, her personality of listening, supportive and volunteering enforced a better teamwork environment and great results. In addition, she did her work to the best of her capability because she had a strong determination to reach her goal no matter how hard it was or how long it would take. Thus, with her skills and personality, I truly believe that she is a key-driven person in any company she works with.
LinkedIn User
Shihhan is an excellent service designer. She is always able to notice those details that have been overlooked, accomplishing in-depth and extensive research. This good quality has helped us achieve great insight for several times. I fully appreciate her empathy which is perhaps the most significant skill in customer service. She could readily understand clients’ requirement and provide constructive advice based on her professional knowledge, no matter what situations and issues she faces. Culture diversity is another special advantage that she has. She shows a sophisticated understanding of both Asian and European and generously contributes innovative idea from cultural difference. I’ve experienced two complete programs and a closed winter camp with Shihhan, it’s my pleasure to have the opportunity to recommend Shihhan.
Nicha S.
I worked with Shih-han for Staycation and Guide dog UK projects. Throughout the projects, she paid a high contribution to the group work. Her outstanding design skill and creativity played an important role in the project as they encouraged our team to think beyond the frame and came up with interesting ideas. Moreover, she also applied her knowledge about designing tools in the project which helped us deliver the task in a more effective, creative and professional way. Apart from her excellent design skill and creativity, her personality of listening, supportive and volunteering enforced a better teamwork environment and great results. In addition, she did her work to the best of her capability because she had a strong determination to reach her goal no matter how hard it was or how long it would take. Thus, with her skills and personality, I truly believe that she is a key-driven person in any company she works with.
Experience
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Cathay Financial Holdings Co., Ltd.
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Taiwan
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Financial Services
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400 - 500 Employee
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User Experience Designer
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Apr 2023 - Present
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FUNPODIUM
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Taiwan
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Software Development
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1 - 100 Employee
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User Experience Researcher
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Aug 2020 - Apr 2023
-Led user experience research plan for web B2B SAAS applications -Conducted user research over 3 projects, engaging with users from five different countries to create a deep understanding of user needs, including user interviews, field studies, usability testing, information architecture, surveys, etc. -Analyzed and utilized visual design skills to translate research findings, strategically disseminating research insights to stakeholders and organizations in digestible formats -Optimize web performance via data analytical tools, e.g., Google Analytics, Google Data Studio, and UXCam Show less
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Edgecore Networks Corporation
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Taiwan
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Computer Networking Products
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1 - 100 Employee
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Marketing Communication Specialist
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Nov 2016 - Sep 2018
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Marketing Communication Assistant
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Oct 2015 - Nov 2016
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Bamboo Curtain Studio (BCS)
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New Taipei City, Taiwan
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Project Coordinator, Spring Intern
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Feb 2015 - Jun 2015
-Served as Project Coordinator in the culture exchange program “Melting Pot” initiated by Manila’s artists that aimed to create cross-cultural cuisines with local residents around the world. -Managed events such as art festivals and community engagement projects; liaised with local authorities, schools, and freelance professionals, e.g., bloggers, painters and poets. -Served as Project Coordinator in the culture exchange program “Melting Pot” initiated by Manila’s artists that aimed to create cross-cultural cuisines with local residents around the world. -Managed events such as art festivals and community engagement projects; liaised with local authorities, schools, and freelance professionals, e.g., bloggers, painters and poets.
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NTU iNSIGHT
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Taiwan
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Design Services
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1 - 100 Employee
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Service Design Intern
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Feb 2014 - Apr 2014
- Created service design projects specifically for the elderly; held workshops in collaboration with elderly centers. - Served as Teaching Assistant of living technology innovation workshop; led a team of 5 in conducting research on community-based telecare services and horticultural therapy for the elderly. - Created service design projects specifically for the elderly; held workshops in collaboration with elderly centers. - Served as Teaching Assistant of living technology innovation workshop; led a team of 5 in conducting research on community-based telecare services and horticultural therapy for the elderly.
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Education
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2019 - 2020
University of Bristol
Master of Science - MS, Innovation and Entrepreneurship -
2010 - 2015
National Taiwan University
Bachelor of Science - BS, Landscape Architecture -
2014 - 2014
Laurea University of Applied Sciences
Winter Exchange student, social service -
2012 - 2012
University of Oxford
Summer Exchange Student, Language and Culture
Community
