Shihan (Serena) Lu
Marketing Specialist at Career Mentor Consulting- Claim this Profile
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English Professional working proficiency
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Mandarin Native or bilingual proficiency
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Bio
Experience
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Career Mentor Consulting
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Australia
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Professional Training and Coaching
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1 - 100 Employee
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Marketing Specialist
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Jan 2021 - Present
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New Impressions Media
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Australia
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Advertising Services
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1 - 100 Employee
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Marketing Manager
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May 2020 - Nov 2020
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Hallmark Cards
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United States
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Retail
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700 & Above Employee
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Strategy Consultant
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Feb 2019 - Jun 2019
Analysed market trends, insights, and Hallmark’s business landscape Identified 3 main potential developing opportunities in Australian greeting cards industry: cards with digital mixtapes, design innovation via partnerships with independent illustrators, and subscription service with personalized functions Organized a workshop in a small group of 6 for brainstorming to generate big ideas using the method of design thinking Directly communicated with the Category Manager of Hallmark and reported to the Managing Director on weekly meetings Developed a deliverable integrated marketing communications plan supported by mock-ups, feasibility analysis and evaluation measurements
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Nura
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Design Services
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1 - 100 Employee
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Marketing Communications Coordinator
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Feb 2019 - Jun 2019
Identified Nura’s current marketing and communications’ problems Redefined the company’s target market, set SMART objectives, and outlined coherent tactics on different communication channels including Instagram, Facebook, and Twitter under restricted budget Achieved a 2.7% increase in website click-throughs Identified Nura’s current marketing and communications’ problems Redefined the company’s target market, set SMART objectives, and outlined coherent tactics on different communication channels including Instagram, Facebook, and Twitter under restricted budget Achieved a 2.7% increase in website click-throughs
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Marketing Coordinator
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Jan 2019 - Jun 2019
Organizing workshops which had over 50 participants on average Assisted in creating and implementing marketing events on holidays and festivals to reach targeted Chinese audience Conducted face-to-face communications to understand international students’ needs and demands, and dealt with 27 cases helping them enrol in a variety of courses/universities, change courses, etc. with the support of my team Created daily contents for WeChat platform delivering the latest information of Australian education and immigration industry. Developed the WeChat Official Account and generated over 50,000 active followers so far
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Enlight Group
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United Kingdom
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Facilities Services
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1 - 100 Employee
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Junior Property Investment Consultant
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Sep 2017 - Dec 2018
Kept myself updated with the latest property market information Focused on customer relationship management especially following up over 200 prospecting customers from marketing events such as roadshows and workshops Delivered tailored customer service to meet their investment demands and goals Closed deals with 4 customers supported by my team and served them throughout the whole investment lifecycle from purchase to settlement Kept myself updated with the latest property market information Focused on customer relationship management especially following up over 200 prospecting customers from marketing events such as roadshows and workshops Delivered tailored customer service to meet their investment demands and goals Closed deals with 4 customers supported by my team and served them throughout the whole investment lifecycle from purchase to settlement
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Kohler Co.
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United States
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Manufacturing
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700 & Above Employee
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Marketing Coordinator
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Jan 2016 - Jun 2016
Directly worked for the Manager of Home & Bath department and mainly cooperated to develop gift business line in China Assisted in internal and external communications focusing on B2B relationship network Provided marketing support to promotion programs including new products shooting, digital promotion activities and so on Prepared content to introduce new products to sales and customers Directly worked for the Manager of Home & Bath department and mainly cooperated to develop gift business line in China Assisted in internal and external communications focusing on B2B relationship network Provided marketing support to promotion programs including new products shooting, digital promotion activities and so on Prepared content to introduce new products to sales and customers
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Education
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University of Melbourne
Master's degree, Marketing and Communications -
Xiamen University
Bachelor's degree, Marketing