Shihan (Serena) Lu

Marketing Specialist at Career Mentor Consulting
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Contact Information
Location
Sydney, New South Wales, Australia, AU
Languages
  • English Professional working proficiency
  • Mandarin Native or bilingual proficiency

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Experience

    • Australia
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Marketing Specialist
      • Jan 2021 - Present

    • Australia
    • Advertising Services
    • 1 - 100 Employee
    • Marketing Manager
      • May 2020 - Nov 2020

    • United States
    • Retail
    • 700 & Above Employee
    • Strategy Consultant
      • Feb 2019 - Jun 2019

       Analysed market trends, insights, and Hallmark’s business landscape Identified 3 main potential developing opportunities in Australian greeting cards industry: cards with digital mixtapes, design innovation via partnerships with independent illustrators, and subscription service with personalized functions  Organized a workshop in a small group of 6 for brainstorming to generate big ideas using the method of design thinking Directly communicated with the Category Manager of Hallmark and reported to the Managing Director on weekly meetings Developed a deliverable integrated marketing communications plan supported by mock-ups, feasibility analysis and evaluation measurements

    • Design Services
    • 1 - 100 Employee
    • Marketing Communications Coordinator
      • Feb 2019 - Jun 2019

       Identified Nura’s current marketing and communications’ problems Redefined the company’s target market, set SMART objectives, and outlined coherent tactics on different communication channels including Instagram, Facebook, and Twitter under restricted budget Achieved a 2.7% increase in website click-throughs  Identified Nura’s current marketing and communications’ problems Redefined the company’s target market, set SMART objectives, and outlined coherent tactics on different communication channels including Instagram, Facebook, and Twitter under restricted budget Achieved a 2.7% increase in website click-throughs

    • Marketing Coordinator
      • Jan 2019 - Jun 2019

       Organizing workshops which had over 50 participants on average  Assisted in creating and implementing marketing events on holidays and festivals to reach targeted Chinese audience Conducted face-to-face communications to understand international students’ needs and demands, and dealt with 27 cases helping them enrol in a variety of courses/universities, change courses, etc. with the support of my team Created daily contents for WeChat platform delivering the latest information of Australian education and immigration industry. Developed the WeChat Official Account and generated over 50,000 active followers so far

    • United Kingdom
    • Facilities Services
    • 1 - 100 Employee
    • Junior Property Investment Consultant
      • Sep 2017 - Dec 2018

       Kept myself updated with the latest property market information Focused on customer relationship management especially following up over 200 prospecting customers from marketing events such as roadshows and workshops Delivered tailored customer service to meet their investment demands and goals Closed deals with 4 customers supported by my team and served them throughout the whole investment lifecycle from purchase to settlement  Kept myself updated with the latest property market information Focused on customer relationship management especially following up over 200 prospecting customers from marketing events such as roadshows and workshops Delivered tailored customer service to meet their investment demands and goals Closed deals with 4 customers supported by my team and served them throughout the whole investment lifecycle from purchase to settlement

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Marketing Coordinator
      • Jan 2016 - Jun 2016

       Directly worked for the Manager of Home & Bath department and mainly cooperated to develop gift business line in China Assisted in internal and external communications focusing on B2B relationship network Provided marketing support to promotion programs including new products shooting, digital promotion activities and so on Prepared content to introduce new products to sales and customers  Directly worked for the Manager of Home & Bath department and mainly cooperated to develop gift business line in China Assisted in internal and external communications focusing on B2B relationship network Provided marketing support to promotion programs including new products shooting, digital promotion activities and so on Prepared content to introduce new products to sales and customers

Education

  • University of Melbourne
    Master's degree, Marketing and Communications
    2017 - 2019
  • Xiamen University
    Bachelor's degree, Marketing
    2013 - 2017

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