shifaaq mohamed
Excursions Executive at THE COCOON COLLECTION- Claim this Profile
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English -
Topline Score
Bio
Experience
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THE COCOON COLLECTION
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Italy
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Hospitality
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1 - 100 Employee
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Excursions Executive
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May 2022 - Present
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You & Me by Cocoon Maldives
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Raa Atoll Maldives
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Excursion Executive
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Dec 2018 - Jun 2022
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Sun Siyam Iru Fushi
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Maldives
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Hospitality
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200 - 300 Employee
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Front Office (Resort Host)
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Dec 2017 - Dec 2018
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Furaveri Maldives
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Maldives
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Hospitality
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100 - 200 Employee
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Activities Coordinator
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Jul 2017 - Dec 2017
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Sun Aqua Vilu Reef
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Dh. Atoll Maldives
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Front Office (Resort Host)
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Dec 2015 - Jul 2017
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Iru fushi Beach & Spa
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Maldives
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Front Office (Recreation Host)
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May 2013 - Mar 2014
From 23rd Apr in charge of recreation operation and cover staff training and assist with staff improvement and deliver standard service for the customers, such as : .Register guests, verifying reservation .Receiving and making calls to the guest .Answer guest’s questions and with them needs, ensuring all requests are followed through and completed .Handles guest’s complaints .Maintains up-to-date knowledge of all activities .Organized, cooperative, and well run work environment by completing shift checklist and following through on responsibilities. .Responds to emergency situations calmly and effectively .performs other duties as requested by management Show less
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Resort Host(Recreation)
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Dec 2011 - May 2013
As recreation guiding all the excursions and games ,such as: snorkeling , fishing , dolphins etc, and the daily report & mail, cultivates guest relations and rapport , constantly strive to increase guest satisfaction through personalized service, service quality, creativity ,and let the guest feel value for money As recreation guiding all the excursions and games ,such as: snorkeling , fishing , dolphins etc, and the daily report & mail, cultivates guest relations and rapport , constantly strive to increase guest satisfaction through personalized service, service quality, creativity ,and let the guest feel value for money
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Kuredu Island Resort & Spa
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Maldives
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Hospitality
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100 - 200 Employee
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Golf Coodinator
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Sep 2003 - Mar 2011
As golf coordinator daily basis includes handling of accounts for the shop and facilities, dealing with guests and maintaining guest’s satisfaction ,stock control ,maintenance and cleanliness of the facility , assist with conduct brand standard and working procedures, to provide guest with an efficient, accurate and polite service As golf coordinator daily basis includes handling of accounts for the shop and facilities, dealing with guests and maintaining guest’s satisfaction ,stock control ,maintenance and cleanliness of the facility , assist with conduct brand standard and working procedures, to provide guest with an efficient, accurate and polite service
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Education
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BAEC
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Magnums Butler Academy
7Star Certified Butler, Hispitality and Bussines Management -
PADI
PADI Open water and advance diver -
Taylors Accademy
Sports Psychology