Experience

Diamond Motor Corporation

• Philippines
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Relations Officer

  • May 2012 - Present

   Assisting customers inside the premises during the sales and after sales transaction of the client  Customer handling, complaints and inquiries through telephone, emails and walk in clients  Responsible for coordinating with other internal departments on the resolution of the concerns and issues affecting Sales and Service satisfaction performance  Responsible for facilitating dealer management escalation protocol on sales and service related customer feedback and complaints  Responsible for Warranty Explanation of vehicle to the customers during the sales releasing  Responsible for booking of customer appointment schedule for their servicing needs  Conducting daily and monthly audit focusing on the maintenance and cleanliness of facilities of the branch  Conducting Sales and Aftersales Customer Satisfaction Survey to gather customer feedback and to make sure that all KPI's and SOP's are observed  Perform other duties related to Sales & Service Satisfaction mandated by management Show less