Experience

Tuncarp

• Philippines
• Design Services
• 1 - 100 Employee

• Head of Business Operations

  • Oct 2023 - Present

  Philippines

• Director of Programme Management

  • Oct 2022 - Oct 2023

  Manila, National Capital Region, Philippines



Freelance

• Brand Strategy Consultant

  • Aug 2022 - Oct 2022



Hawke Media

• United States
• Advertising Services
• 100 - 200 Employee

• Head Of Project Management Office

  • Nov 2021 - Jun 2022

  Los Angeles, California, United States • Created and improved PMO processes, procedures, and standards-based on the program's needs. • Lead the overall Program Management Office (PMO) to ensure SOPs and projects meet organizations' standards. • Worked with other department leaders to implement the organization's blueprints accurately. • As the Head of the Project Management Office (PMO) I report to the program manager and to the top management. • I directly managed the PMO division within Hawke and a team of 16+… Show more • Created and improved PMO processes, procedures, and standards-based on the program's needs. • Lead the overall Program Management Office (PMO) to ensure SOPs and projects meet organizations' standards. • Worked with other department leaders to implement the organization's blueprints accurately. • As the Head of the Project Management Office (PMO) I report to the program manager and to the top management. • I directly managed the PMO division within Hawke and a team of 16+ project managers and onboarding coordinators • Established overall direction and strategic initiatives of the PMO's major functions • Acquired the business acumen and leadership experience to become a top function or division head. • Covered the recruitment, hiring, and training aspects of the project managers

• Senior Project Manager for Strategy; Account Manager for Web

  • Aug 2021 - Oct 2021

• Project Manager, Strategy & Creative

  • Dec 2020 - Aug 2021

  United States • Excellent communication and immediate responsiveness during work hours • Engage/communicate with clients/colleagues as needed thru assigned tools • Manage a portfolio of up to 18+ clients in various different verticals and industries • Own all aspects of the project management platform (ClickUp) for a team of up to 5 strategists • Excellent written communication skills and ability to distill large, complex amounts of information into bite-size bulleted statements • Track… Show more • Excellent communication and immediate responsiveness during work hours • Engage/communicate with clients/colleagues as needed thru assigned tools • Manage a portfolio of up to 18+ clients in various different verticals and industries • Own all aspects of the project management platform (ClickUp) for a team of up to 5 strategists • Excellent written communication skills and ability to distill large, complex amounts of information into bite-size bulleted statements • Track engagement schedules and deliverables while constantly assessing risk and removing roadblocks for the strategy team • Monitor and provide quality assurance on each engagement to ensure cross-agency tasks are delivered on time and to the highest quality • Manage and maintain all engagement resource allocation for multiple projects across the business • Create, manage and maintain client engagement deliverables to support the delivery of the Strategy service • Manage and communicate ongoing client schedules and workflows with the strategy team • Ensure all projects are delivered on time and within budget and scope while maintaining client happiness • Assist and delight Strategy team members and group director with prompt, reliable, and error-free service



WhiteLight Metaphysical Centre

• Individual and Family Services

• Project Manager & Virtual Assistant to Rev. Carrie-Ann Baron

  • Oct 2020 - May 2021

  Canada Project Manager and Process Innovation: • Project Management: Business Operations • Project Management: Website Redevelopment with UX/UI & Calendar Syncing • Process Innovation: Educational Course Listings • Process Innovation: Customer (Student) Experience / User Interface Virtual Assistance and Support: • Video Recording & Post Production • Video Optimisation • Course & Calendar Scheduling/Maintenance • File Maintenance & Resource Organisation • Student… Show more Project Manager and Process Innovation: • Project Management: Business Operations • Project Management: Website Redevelopment with UX/UI & Calendar Syncing • Process Innovation: Educational Course Listings • Process Innovation: Customer (Student) Experience / User Interface Virtual Assistance and Support: • Video Recording & Post Production • Video Optimisation • Course & Calendar Scheduling/Maintenance • File Maintenance & Resource Organisation • Student Activity & File Tracking Online Marketing: • Content Strategy • Social Media Marketing • LinkedIn Marketing • Email Marketing • Citations Building & Maintenance Show less



Upwork

• United States
• Software Development
• 700 & Above Employee

• Project and Network Manager, Secretary, Consultant and Freelancer

  • Jul 2016 - Oct 2020

  Northern America and Philippines • Performed a range of different administrative tasks. • Acted as main customer service personnel. • Bridged communication for small to medium enterprises and potential clients. • Acted as Human Resource personnel, hired professionals fit for the job.



Content First

• Australia
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Aug 2018 - Jul 2020

  Brisbane, Australia • Set up new projects in the Project Management platforms (ensuring strategy is captured, team is onboard, project timelines and milestones established, the delivery team is tasked in TeamWork & Podio, Proof Hub and/or Trello) • Briefed the delivery team in Teamwork or Proof Hub for copywriters, Facebook Ads experts, Google Adwords teams, designers, developers, etc. • Checked the daily deliveries to make sure that projects are moving ahead as required and tasks are being… Show more • Set up new projects in the Project Management platforms (ensuring strategy is captured, team is onboard, project timelines and milestones established, the delivery team is tasked in TeamWork & Podio, Proof Hub and/or Trello) • Briefed the delivery team in Teamwork or Proof Hub for copywriters, Facebook Ads experts, Google Adwords teams, designers, developers, etc. • Checked the daily deliveries to make sure that projects are moving ahead as required and tasks are being completed • Responded directly to clients to inform them that work has been completed, and to ask for feedback • Checked work done by the delivery team to make sure it is meeting quality guidelines • Read emails from clients and turned them into tasks for our delivery team (liaison officer/ coordinator for clients and the team) • Coordinated weekly client updates from the team on all active projects and communicating this to clients • Kept projects on track and on time by hitting deliverable dates • Sought milestones and deliverables approval • Worked with the sales team to make recommendations and upsells where possible • Updated company documentation and procedures and assisting with improvements (Company Methodology) • Assisted in weekly training with each team member to keep everyone on track with processes • Set up client's Google Analytics goals and tracking scripts (inc. phone tracking), Facebook Pixel, Google My Business account, etc • Developed content marketing road-maps with blogging ideas and topics (copywriting and research) • Briefed design team with creative ideas for blog campaigns • Developed standardized marketing campaigns for the childcare niche (i.e. the ultimate Facebook marketing plan) Show less



WhiteLight Metaphysical Centre

• Individual and Family Services

• SEO and Analytics Manager | http://tlrstation.com/

  • Nov 2016 - Feb 2019

  North America and Canada • Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities • Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages • Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific • Help to create and support marketing content to socialize and use for social media purposes (e.g… Show more • Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities • Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages • Provide recommendations and execute/manage strategies for content development in coordination with SEO goals – general and keyword specific • Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers) • Develop and implement link building campaigns • Develop, manage and execute communication/content strategies via social communities in coordination with client goals • Implement and administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) • Monitor and evaluate search results and search performance across the major search channels in order to improve rankings • Research and administer social media tools in support of clients’ social media strategy • Monitor and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies • Communication to team and management on project development, timelines, and results

• Network Manager

  • Nov 2016 - Feb 2019

  Calgary, Canada Area Project Manager, Guest and Host Relations Officer at Tenacious Living Network. (From November 2016 - January 2018; Promoted to Network Manager) • Managed podcasts series from conception to on-air publication and syndication • Handled communication between clients, team, and management on strategy/project development, timelines, and results • Defined requirements, tasks, and resources associated with SEO, social media & marketing strategy • Collaborated on client strategy and… Show more Project Manager, Guest and Host Relations Officer at Tenacious Living Network. (From November 2016 - January 2018; Promoted to Network Manager) • Managed podcasts series from conception to on-air publication and syndication • Handled communication between clients, team, and management on strategy/project development, timelines, and results • Defined requirements, tasks, and resources associated with SEO, social media & marketing strategy • Collaborated on client strategy and goal definition for success • Produced and edited promotional & educational videos • Submitted monthly client reports on show and audience statistics



Salesmix

• Australia
• Strategic Management Services

• Project Manager

  • Mar 2018 - Sep 2018

  Australia Duties and responsibilities: • Conducted day-to-day project coordination, planning, and implementation across multiple teams • Created job descriptions and facilitated job interviews, trainings, and team onboarding • Acted as team supervisor and first point of contact • Performed duties as a Search Engine Optimization Specialist • MS Office & Google Suite Expert



Tomoson

• United States
• Advertising Services
• 1 - 100 Employee

• Matching Team and Social Media Manager

  • Apr 2016 - Jul 2016

  St. Louis Park, MN 55426 • Provided customer service to both businesses and influencers / clients. • Client’s main contact person for sales and service inquiries. • Managed the Nurture (Customer Service Team) and Matching Team. • Matched businesses to the most influential online marketing influencers to maintain consistent monthly ROI of $20,000 as minimum benchmark. • Streamlined company methods, internal applications, customer support processes, emails and training.



URGE IO GmbH | https://versus.com/

• Affiliate Marketing Analyst

  • Nov 2015 - May 2016

  Berlin Area, Germany • Managed online affiliate marketing related to sales. Monitored and improved monthly sales from standard € 7,000 to €13,000. • Managed the company’s external and internal affiliate programs through all phases. • Evaluated and recruited new affiliates to increase program distribution. Identified the most profitable affiliate marketing networks.



WebBizIdeas.com

• United States
• Strategic Management Services
• 1 - 100 Employee

• Project Manager

  • Oct 2013 - Dec 2015

  7204 W. 27th Street, Suite 220 St. Louis Park, MN 55426 • Maintained over 30 local American businesses' websites and social media presence. • Main client contact person, provided sales and customer service support. • Assigned and coordinated tasks to different teams. • Prepared detailed SEO strategy, analytics, research and monthly marketing reports/videos for clients. • Reviewed and analyzed client sites for areas that needs to be improved, deleted, or revised. • Completed web design projects and conducted on-site tests to prove… Show more • Maintained over 30 local American businesses' websites and social media presence. • Main client contact person, provided sales and customer service support. • Assigned and coordinated tasks to different teams. • Prepared detailed SEO strategy, analytics, research and monthly marketing reports/videos for clients. • Reviewed and analyzed client sites for areas that needs to be improved, deleted, or revised. • Completed web design projects and conducted on-site tests to prove website user friendliness in accordance to UI/UX design guidelines. Show less



TheLeadTree.com

• Search Engine Optimization Supervisor

  • Oct 2013 - Jun 2014

  • Defined requirements, tasks, and resources associated to SEO strategy • Managed communication between clients, team and management on strategy/project development, timelines and results • Kept pace with SEO, search engine, social media and internet marketing industry trends and development • Provided recommendations and executed/managed strategies for content development in coordination with SEO goals – general and keyword specific • Helped create and support marketing content… Show more • Defined requirements, tasks, and resources associated to SEO strategy • Managed communication between clients, team and management on strategy/project development, timelines and results • Kept pace with SEO, search engine, social media and internet marketing industry trends and development • Provided recommendations and executed/managed strategies for content development in coordination with SEO goals – general and keyword specific • Helped create and support marketing content • Monitored and evaluated web analytics dashboards and reports in order to develop and recommend SEO strategies • Communicated with teams and managed project development, timelines, and results • Attended to details and able to effectively multi-task in a deadline driven atmosphere Show less



SonarLogic

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Assistant to CEO of Skelton Sherborne

  • Jun 2011 - Oct 2011

  Angeles City, Pampanga, Philippines • Devised and maintained office systems, including data management and filing; • Arranged travel, visas and accommodation. • Screened phone calls, inquiries and requests, and handling them when appropriate; • Organized and maintained diaries and making appointments. • Dealt with incoming email, faxes and post, often corresponding on behalf of the CEO and CFO. • Took dictation and minutes of the meeting; • Produced documents, briefing papers, reports and… Show more • Devised and maintained office systems, including data management and filing; • Arranged travel, visas and accommodation. • Screened phone calls, inquiries and requests, and handling them when appropriate; • Organized and maintained diaries and making appointments. • Dealt with incoming email, faxes and post, often corresponding on behalf of the CEO and CFO. • Took dictation and minutes of the meeting; • Produced documents, briefing papers, reports and presentations; • Liaised with clients, suppliers and other staff. Show less



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative for Target.Com

  • Oct 2009 - Aug 2010

  CSEZ, Clark Field, Pampanga, Angeles City, Philippines 2009 • Provided exceptional customer service by assisting customers in locating merchandise. • Placed orders and handled billing info in behalf of the customer. • Educated clients on promos, delivery dates, and other information that would benefit the customer. • Guided clients through the website and if needed, carried out basic computer trouble shooting.



TTEC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative for T-mobile

  • Aug 2009 - Oct 2009

  Mexico, Pampanga, Philippines • Provided exceptional customer service by assisting customers in locating merchandise. • Placed orders and handled billing info in behalf of the customer. • Educated clients on promos, delivery dates, and other information that would benefit the customer. • Guided clients through the website and if needed, carried out basic computer trouble shooting.



Leyva Music Center

• Customer Service and Store Manager

  • Sep 2007 - Oct 2008

  Lopez Jaena St., Antipolo City • Performed multiple responsibilities related to customer service, administrative support, sales and management. • Taught the basics and foundations of playing the piano to young children aged 3 years up and adults. • Instructed English as a Second Language. • Managed and organized events (recitals and mini programs) • Performed the basics of accounting and book keeping.