Experience

Blackstraw.ai

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Engineering Manager

  • Jul 2022 - Present

• Technical Lead

  • Sep 2020 - Jul 2022

  Back to India, New Company, New Role.



HUERAY TECHNOLOGY LLC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Manager /Python Django Developer

  • Jul 2016 - Jan 2020

  new role with an additional domain. Hard Work is recognised Responsible for in-house application development & implementation. Requirement Study, planning, estimation, schedule, monitoring and reporting are all part of the roles. - Define, own and manage the Application Architecture, Services model, Data Model, Reporting framework for in-house products, Code review, which includes UI development, business logic, data access, control logic & Database Design. - Managing team… Show more new role with an additional domain. Hard Work is recognised Responsible for in-house application development & implementation. Requirement Study, planning, estimation, schedule, monitoring and reporting are all part of the roles. - Define, own and manage the Application Architecture, Services model, Data Model, Reporting framework for in-house products, Code review, which includes UI development, business logic, data access, control logic & Database Design. - Managing team, by assigning tasks and filling their knowledge gaps by organizing / providing internal trainings, and external training plans for the team's skill development - End-user Dealing & support by providing both pre and post-delivery support.

• Network Administrator /Python Django Developer

  • Dec 2013 - Jul 2016

  Heading a team of network professionals and software developers to support ensure that our new project in python (django) is completed on time. it is always happy to take up and learn new technology. Assigned multiple role on handling entire organisations Network and It Security Infra with Key Role in software Developement. Expertise in the domains got Recognised



Gargash Insurance Services LLC

• United Arab Emirates
• Insurance
• 300 - 400 Employee

• IT Manager /Software Developer

  • Mar 2011 - Nov 2013

  • Managed network and system performance, conducting troubleshooting, security patching and maintenance. • Installed and managed audiovisual equipment. • Supported phone, photocopier, fax machine and other physical equipment. • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. • Maintained camera and physical security systems. • Identified computer hardware and network system issues, performing… Show more • Managed network and system performance, conducting troubleshooting, security patching and maintenance. • Installed and managed audiovisual equipment. • Supported phone, photocopier, fax machine and other physical equipment. • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. • Maintained camera and physical security systems. • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation. • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth. • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose. • Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements. • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes. • Communicated regularly with customers concerning data exchange and technology integration. • Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors. • Developed databases, programs and processes for integration and implementation across enterprise. • Adjusted software parameters to boost performance and incorporate new features. • Trained new developers and programmers on company standards for design and review. • Applied change control best practices to Django development processes to provide software enhancements without disruptions for end users. • Monitored and maintained operational readiness of all middleware applications . • Integrated Java-based web service such as REST and SOAP into database management projects using Python.

• System Administrator

  • Apr 2009 - Feb 2011

  • Supported system developers by creating system models, diagrams, and charts. • Evaluated and adopted new technologies to address changing industry needs. • Gathered requirements and performed gap analysis through design workshops with users. • Resolved or escalated problem tickets to resolve user issues. • Performed system analysis, documentation, testing, implementation and user support for platform transitions. • Provided client support on system operation… Show more • Supported system developers by creating system models, diagrams, and charts. • Evaluated and adopted new technologies to address changing industry needs. • Gathered requirements and performed gap analysis through design workshops with users. • Resolved or escalated problem tickets to resolve user issues. • Performed system analysis, documentation, testing, implementation and user support for platform transitions. • Provided client support on system operation and troubleshooting. • Maintained and administered computer networks and environments, including computer hardware, software and applications. • Escalated and re-produced problem to internal development sources to reach solution. • Assisted Operations team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions. • Analyzed and evaluated performance and optimized efficiency. • Performed periodic testing of all networks and systems. • Developed Software for manageing Internal IT Equipement and Backup saving 20% of operational Income



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2008 - Feb 2009

  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Developed and tested new product offerings prior to release… Show more • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Developed and tested new product offerings prior to release to assist development team in bug identification. • Configured hardware, devices and software to set up work stations for employees. • Resolved system, hardware and telephone issues within hours, improving efficiency among all departments. • Activated accounts for clients interested in new services. • Analyzed window's Servers and Exchange Service issues to identify troubleshooting methods needed for quick remediation. • Managed and overseen over 40-65 calls per day Show less • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Developed and tested new product offerings prior to release… Show more • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. • Developed and tested new product offerings prior to release to assist development team in bug identification. • Configured hardware, devices and software to set up work stations for employees. • Resolved system, hardware and telephone issues within hours, improving efficiency among all departments. • Activated accounts for clients interested in new services. • Analyzed window's Servers and Exchange Service issues to identify troubleshooting methods needed for quick remediation. • Managed and overseen over 40-65 calls per day Show less