Experience

The Rec Room

• Canada
• Entertainment Providers
• 200 - 300 Employee

• General Manager

  • Jan 2020 - Present



Cineplex

• Canada
• Entertainment Providers
• 700 & Above Employee

• General Manager

  • Aug 2015 - Jan 2020

  • Received General Manager of the Year award for the British Columbia Region in first year in this capacity• Managed one of the lower mainland's busiest locations at Cineplex Metropolis, hosting just under one million Guests annually• Oversaw several managers and 90+ staff at the Cineplex Metropolis location; responsible for interviews. hiring, training, and ongoing performance coaching at all levels • Managed one of the lower mainland's most complex locations hosting the Cineplex VIP concept• Oversaw nine managers and 100+ staff members at the Cineplex Abbotsford & VIP Cinemas location; responsible for hiring, training, and ongoing performance coaching at all levels • Oversaw operations of the VIP concept, including fine dining and restaurant management expectations, and elevated premium food and drink offerings • Managed large budgets at all locations; highly focused of cost savings and revenue generation • Oversaw all discipline and conflict resolution within the workplace with positive and effective outcomes • Responsible for large scale training sessions, and actively participated in regional focus groups and workshops • Utilized highly strategic Guest Service interactions at high volumes at all locations

• Senior Manager

  • Feb 2011 - Sep 2015

  • Lead and managed a team of Food Service and Operations managers and 130 theatre staff• Assisted the General Manager in evaluating the performance of the Management Team on an ongoing basis; followed individual development plans to ensure performance improvement• Supported the General Manager through the effective execution of all theatre metrics, programs, and the detailed management of routine operational procedures• Met or exceeded the results in the following areas; HR Management, Food Service, Facility Management, Program Executions and Control & Reporting • Reviewed monthly business analysis reports and developed action plans to keep expenses and revenues aligned with budgets; complete reporting of the theatre’s financial results and food service business performance • Delivered in corporate key result areas and the achievement of the high levels of profitability• Provided leadership to the team by employing best practices in hiring, motivating and development• Provided excellence in coaching, improving team stability and engagement at all levels• Assist the General Manager in workplace health and safety and to ensure incidents involving staff or the general public are prevented ensuring safe venue operations• Implemented all programs, products and procedures proposed at the local level and ensured they are approved by the General Manager prior to implementation• Considered the key contact when the General Manager is away

• Theatre Manager

  • Apr 2004 - Apr 2011

  • Cross-trained in both Food Service and Theatre operations, and skilled in all aspects of tending to our staff, as well as to the business metrics • Assisted with the recruitment, orientation and training of staff; provided performance feedback and ongoing evaluation of staff; responsible for the scheduling of 120+ employees• Dealt with guest concerns in a reasonable and objective manner and, to the greatest extent possible, resolve them at local level• Scheduled and coordinated all aspects of staff events, parties, and film promotions• Anticipated fluctuations in business levels and effectively responded to management of staffing, scheduling, product usage, inventory and cash administration