Senior Industrial Relations Officer

• Sep 2019 - Present

Intern

• Jan 2018 - Jun 2018

• Liaised with various departments, overseeing cycle time studies with operators to improve production efficiency and management. • Observed and collected data on production process. Analysed data on material flow set-up and proposed inputs to shorten non-value added time in the process. • Documented One Point Lesson on data extraction, reduced time taken to investigate lapses. • Conducted weekly internal audits on different departments focusing on good manufacturing practices and safety checks. Identified key issues and drafted reports detailing relevant mistakes and contributed innovative solutions. • Implemented factory and office visual controls, improving productivity rate by reducing search time. • Completed Lean White Belt and Lean Yellow Belt training for Continuous Improvement projects (5S, PDCA and Fishbone diagram). Achieved Lean Yellow Belt certification. Show less

Retail Sales

• May 2015 - Jun 2015

Worked for FBT to sell their apparels during the SEA Games period. Worked for FBT to sell their apparels during the SEA Games period.

Telemarketer

• Jan 2015 - Apr 2015

• Mediated 50 customers’ accounts daily on issues with bills and general enquires, clarifying doubts and concerns to restore customer’s faith in the company. • Pursued customer’s satisfaction by conducting meticulous checks on their accounts to resolve problems. • Attained the Workforce Singapore’s SVCF-CS-101C-1 Provide Go-the-Extra-Mile Service certificate. • Mediated 50 customers’ accounts daily on issues with bills and general enquires, clarifying doubts and concerns to restore customer’s faith in the company. • Pursued customer’s satisfaction by conducting meticulous checks on their accounts to resolve problems. • Attained the Workforce Singapore’s SVCF-CS-101C-1 Provide Go-the-Extra-Mile Service certificate.