Regional Customer Success Manager

• May 2023 - Present

Regional Business Intelligence

• Nov 2022 - May 2023

Insights Manager

• Nov 2021 - Nov 2022

Research Manager

• Aug 2021 - Oct 2021

Junior Research Manager

• May 2019 - Jul 2021

• Independently managed a wide portfolio of quantitative and qualitative research projects from beginning to end, ranging from product innovation to brand engagement, understanding of usage and attitudes and in-depth online discussions.• Adept at managing the entire research process with efficiency, including the formulation of research questions, research design, questionnaire design, fieldwork launching and monitoring, data analysis, and visualization, and report writing and presentation.• Single-handedly managed multi-country tracking studies and quick turnaround ad-hoc studies with experience in various sectors across FMCG, entertainment, automotive and technology sectors.• As the innovation solution lead for the APAC region, worked with Global team to drive agile and efficient practices for product innovation studies.• Advisor to all teams in the Singapore office for troubleshooting and refinement of the research process. Show less

Project Management Executive

• May 2017 - Apr 2019

• Responsible for the overseeing of quantitative research projects, with experience in managing multiple global and ad-hoc projects at once.• Key liaison between the client servicing teams and vendors to ensure full support in the delivery of projects.• Conducted project debriefs to highlight key learning points and areas of improvements at the end of each project.• Skilled in timeline and vendor management.• Actively promoted best practices within the Operations team as part of the Performance pillar team in KantarFrom Sep 2018 to current: 6 months secondment to client services team Show less

Project Management Associate

• Aug 2016 - Apr 2017

Catering Executive

• Sep 2014 - Nov 2015

Project Executive

• Feb 2014 - Aug 2014