Newcomer Youth Program Coordinator

• Nov 2018 - Present

Newcomer Youth Program Worker

• Oct 2017 - Present

STYLE Program Team Lead

• Sep 2014 - Sep 2017

• Participate in the Registration and Orientation of all STYLE students • Provide academic tutoring, social skills, and life skills to youth based on intake requirements • Organize, facilitate, and participate in health, wellness and physical activity programming • Responsible for the appropriate spending of the monthly program budget • Investigate opportunities that may benefit youth and ensure that they have access to the right supports and opportunities so they can make positive academic and life choices • Document each youth’s progress in relation to their goals, successes and any information that is deemed realistic for their success within the program • Provide written and oral reports to the Program Coordinators on all aspects of the work; in particular, trends which may affect the social, emotional and academic development of students participating in the program • Ensure that information needed for program monitoring, evaluation and improvement was available, accurate and current • Provide a safe, unbiased, and non-judgmental environment for both the youth and fellow co-workers • Liaise with school staff and parents/guardians to provide information about the STYLE program and to foster communication and maintain positive relationships • Trained and provided guidance to new program workers

Brand Ambassador

• Nov 2014 - Apr 2015

• Greeted customers upon arrival in a friendly, polite and professional manner • Managed customer relations by understanding their requirements, making recommendations and providing solutions to problems • Educated and provided advice concerning promotions and sales/ estimated or quoted prices, warranties and return policies to ensure customer satisfaction • Greeted customers upon arrival in a friendly, polite and professional manner • Managed customer relations by understanding their requirements, making recommendations and providing solutions to problems • Educated and provided advice concerning promotions and sales/ estimated or quoted prices, warranties and return policies to ensure customer satisfaction