Duty Manager/Food and Beverage Team

• Jan 2023 - Present

• Inventory management - Estimate liquor, wine, and beverage consumption to anticipate purchasing requirements• Oversee the maintenance, cleanliness, and organization of bars, liquor cages, and beer coolers• Trained restaurant staff on the proper use of equipment, food handling, and portion sizing• Process all types of POS transactions• Established efficient productivity through teamwork• Maintained all room inventory accuracy, reservations and room assignments• Responsible for fire safety, taking floor walks, and overlooking fire drills• Managed front desk operations and staff, including conflict resolution, training, and directing guests to local events and amenities• Ensured safety procedures and policies were adhered to, and followed • Collaborated with maintenance and housekeeping to improve guest satisfaction numbers• Maintained cleanliness of lounge and service areas and ensured work area was orderly and properly stocked• Fostered a culture of proactively pursuing up-selling opportunities within the restaurant, lounge, and bar areas through encouragement and incentives Show less

Night team/ Duty Manager

• Nov 2021 - Jan 2023

Food And Beverage Supervisor

• Mar 2020 - Jul 2021

• Oversaw a team of 10 employees, prioritizing guest satisfaction and closely monitoring payroll hours for maximum productivity • Conducted performance reviews and administered employee surveys to assess performance and improve team effectiveness • Managed food & beverage operations -Fulfilled specific customer requests and demands • Oversaw weekly inventory and ordering procedures • Work with Operations Manager to establish standard operating procedures for food and beverage operations • Handled all guest service issues by formulating solutions and resolving them immediately and professionally • Coach and Train staff on proper food portions, food safety, liquor costs, and POS training • Developed incentive programs to increase productivity and guest service ratings among beverage staff • Getting sales through managed food and drink promotions, monitoring all issues related to POS and Micros systems Show less

Front Desk Supervisor

• Nov 2018 - Aug 2019

• Coordinated with Sales, Reservations, and Convention Services to ensure proper room inventory management.• Ensured staff is properly trained on systems, security, and cash-handling procedures as well as service and quality standards.• Handling walk-ins, and group check-Ins & responsible for Platinum, Gold, and corporate guests• Taking charge of the department works and overrides in the absence of a manager, balancing inventory in absence of a rooms controller• Part of the TripAdvisor committee, responsible for handling, and reviewing feedback • Responsible for making, and amending schedules• Provide excellent customer service by ensuring timely resolution of guest complaints providing a solution was feasible Show less

Front Desk Agent

• Dec 2017 - Oct 2018

• Running Expected arrivals, transferring folios, pre-blocking rooms, and changing market segments as needed• Handled $2000 cash float• Making paid-outs, taking advance cash deposits• Tracking ROH, rooms sold, and early departures. Passing crew discounts, handling minibar consumptions, Upgrading, and posting room charges• Settling batch reports for the day transactions over the Fuse box• Assumed responsibility for large amounts of money and accounting-related reports during night audits.• Handling Room rate change, Rate verification, cashier reports banquet and equipment hire posting • Pre & Post audit reports, and running audit• Charging No Shows, making room moves, VIP arrival reports• Oversee the night auditing responsibilities including reconciling daily activity and closing all accounts in preparation for the new day• Tracked room revenue, posted room charges and taxes to guest accounts, and verified all room rates are correct Show less

Front Office And Banquet Sales Associate

• Jun 2016 - Oct 2017

• Handling bookings for office spaces, and ballrooms, and making Functional Prospectus • Recognized for achieving, and maintaining operational excellence in the Business centre • Maintain the general filing system and file all correspondence • VIP arrivals list, micros reports, Maintaining files, records, documents, and FPs • Responsible for settling banquets charges, Prepared reservations for blocks of rooms, to coordinating efforts with banquet staff kitchen staff • Balanced monthly vendor statements and closed monthly sales invoices • Booking domestic and international couriers for guests, handling incoming mail • Coordination with the internal sales team, and handling public area associates Show less

Industrial Exposure Trainee

• Dec 2014 - Apr 2015

Hotel Experiential Trainee

• Jan 2014 - Dec 2014