Experience

ANTlabs
• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee
• Assistant Project Manager

  • Apr 2021 - Present


ANTLABS Pte. Ltd.

• Service Delivery Specialist

  • Apr 2016 - Present

  - In-charge of day to day operations for channel commercial aspects for support division, e.g. issuing of contract renewals, sending consolidated information to Channels Sales team to facilitate tech refresh for EOTS product, following up on contract renewals and handling customer’s enquiry on renewals - Consolidating of monthly commercial reports to Operations Director - Coordinating and planning channels’ based project and internal implementations, e.g. gathering of requirements, ensuring project timeline are met, coordinate software development Engr. and/or vendor to ensure service delivery, ensure proper documentation are in place and handing over is done to support operations team - Support Sales presentation and engagement with partners and customers Show less



Advanced Network Technology Services Pte Ltd

• Network Service Engineer

  • Jan 2012 - Apr 2016

  - In-charge of Office Infrastructure e.g. MS Exchange, Data Storage, Windows Home Server, DNS server, Virtual Machine Hosts and clients, VPN Server, Firewall, Active Directory domain services administration, troubleshooting, health check and fine-tuning- Administering the operation of all LAN/WAN related network services like firewall, router, switches, gateway and access points according to company policies and procedures- Responsible for installation/configuration, administration and maintenance of systems hardware and software and related to office IT infrastructure- Coordinating and implementing network software and hardware upgrades and patches- Monitoring, troubleshooting and resolving LAN/WAN performance, connectivity and related network problems- Prepares network diagram, SOPs and other operation-related documentations Show less

• Implementation Engineer

  • Jul 2011 - Jan 2012

  - Interacted with clients for requirement gathering and project status- Responsible for installation and configuration setup of Antlabs Propriety products e.g. Gateway, Radius Servers, etc.- Managed and executed on-site deployment- Responsible for training the System Administrator on the use of the new IT system/infrastructure- Built relationship with vendors and service providers so as to reduce IT costs but improve IT quality and services

• Deputy Team Lead

  • Oct 2010 - Jun 2011

  - Lead a team composed of 10 staff (IT Support Engineer, Technical Officers & Interns)- Maintained and managed network infrastructure for the Free Internet Kiosks and Entertainment facilities in Singapore Changi Airport Terminal 1, Terminal 2 and Budget Terminal- Project coordination for multiple third party vendors for different CAG projects- Manage and execute different IT projects for Changi Airport Group (CAG)- In-charged of reports, quotations and procurements and resource management- Taken part in the recruiting process for the Internship Program for students Show less

• I.T. Support Engineer

  • Jul 2008 - Oct 2010

  - Provide 1st level phone and on-site support to passengers in Changi Airport - Manage and support I.T., entertainment facilities and network services in Changi Airport - Install and configure systems, diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face - Provide maintenance support for New Entertainment Zone (NEZ) and Hi-Definition Lounge. The maintenance support is inclusive of all the Free Internet Kiosks, LAN Gaming Systems, X-BOX, PS3, Plasma TVs, etc - Handled 1st level phone and on-site technical support for Wireless@SG in Changi Airport Show less