Sheryl Sheridan
Director Support Officer - Respiratory/Immunology/Rheumatology/Dermatology at Sunshine Coast Hospital and Health Service- Claim this Profile
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Bio
Credentials
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Cert IV in Training and Assessment TAE40110
32067Nov, 2015- Oct, 2024 -
Diploma Business Administration
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Experience
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Sunshine Coast Hospital and Health Service
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Australia
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Hospitals and Health Care
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500 - 600 Employee
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Director Support Officer - Respiratory/Immunology/Rheumatology/Dermatology
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Jun 2019 - Present
The Director Support provides a high level of confidential administrative and secretarial support to the Clinical Directors of each department. This position is a prime point of contact for internal communication on a daily basis and externally with various departments and agencies. Ensure the smooth functioning of the office of the Clinical Directors on a day to day basis. Organise, coordinate and manage all secretarial and administrative aspects for the Clinical Directors in a professional manner, including diary management. Prepare weekly rosters and timesheets for department staff, incorporating leave requests and amendments to ensure all services are adequately covered. Work autonomously, utilising discretion in the absence of decision makers in resolution of conflict, meet deadlines, establish work priorities, organise meetings and appointments. Achieve work targets with limited supervision and contribute to team goals in a changing environment. Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined. Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour.
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ieMR Business Change Advisor
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Nov 2017 - May 2019
The SCHHS integrated electronic Medical Record (ieMR) project is working towards the transformation of paper medical records and forms into integrated digital systems to support improved patient care, with the goal of becoming a Digital Hospital. Deliver a high level of communication skills and support change management activities with clinical and other business staff during the implementation of the SCHHS ieMR Program. Liaise and coordinate with stakeholders and maintain effective relationships to support the implementation of the ieMR project. Work closely with the ieMR team Clinical Leads, Clinical Champions, Super Users and the project team in supporting the planning and implementation of the SCHHS ieMR with a focus on communications, workflow redesign and support of other change management activities. Support clinical and non-clinical staff across SCUH and NGH with workflow change and ieMR system usage throughout the project and during the go-live period.
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Director Support Officer
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Feb 2017 - Nov 2017
The Director Support provides a high level of confidential administrative and secretarial support to the Directors. This position is a prime point of contact for internal communication on a daily basis and externally with various departments and agencies. Ensure the smooth functioning of the office of the Directors on a day to day basis. Organise, coordinate and manage all secretarial and administrative aspects for the Directors in a professional manner, including diary management. Prepare weekly rosters and timesheets for department staff, incorporating leave requests and amendments to ensure all services are adequately covered. Work autonomously, utilising discretion in the absence of decision makers in resolution of conflict, meet deadlines, establish work priorities, organise meetings and appointments. Achieve work targets with limited supervision and contribute to team goals in a changing environment. Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined. Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour.
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Administrative Coordinator - Outpatients, Medical Services Group
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Jan 2016 - Feb 2017
Supervise, co-ordinate and support a team of administrative staff and perform a range of administration functions to ensure consistent and high quality service in clinical and non-clinical areas within the Medical Service Group.* Co-ordinate and monitor the implementation of workforce management strategies and initiatives to facilitate the effective utilisation of human resources.* Manage admin staff on a daily basis including routine and emergent relief; and undertake/support the process for recruitment and selection of admin staff.* Contribute to effective customer services by fostering team building and maintaining cooperative relationships, leading change and contributing to quality improvement activities.* Contribute to high professional standards for administration services by resolving day to day operational issues related to procedures and staff within the team.* Review and development of work practices/procedures and facilitation of professional development for admin staff.* Manage and ensure compliance of unit specific data management systems and information management standards.
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Epicor Trainer/Assistant
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May 2015 - Aug 2015
Short term contract to assist with the ERP implementation. *Train staff on Epicor processes *Assist with Data cleanup Short term contract to assist with the ERP implementation. *Train staff on Epicor processes *Assist with Data cleanup
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Fenner Dunlop Americas
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United States
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Mining
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200 - 300 Employee
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National Administration Manager
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Oct 1999 - Dec 2014
Commenced with a role in accounts Progressed to invoicing coordinator/inventory Clerk (included training in system processes/policy & procedures for new users - Regional Qld) Promoted to National Administration Manager in Oct 2005- manage the Administration functions of 18 branches around Australia. Train Admin staff on Company Policies & Procedures, Lead role in the implementation of New ERP system nationally. Supervise staff and provide expertise to ensure successful completion of monthly processes at all branches - Accounts Payable, Accounts Receivable, Purchasing & Sales. Reporting of Branch KPI's. Review and action branch reports. Carry out Internal Audits Assist with Bi-Annual Stocktakes. Relieve branch Administrators when they go on leave - duties include Payroll, Sales, Customer Liaison, Purchasing, Updating Databases, Reception, Organising Travel, Stores/Inventory & Invoicing Troubleshoot branch Admin issues. Administer Quadrem Global Purchasing system. Administer Customer processing systems. Mentor National Admin team. Liaise between Head Office and Service Branches. Co-produce Company Policy & Procedures Manual. Co-organise Administration Conference. Update system data - Inventory Min/Max's, Customer/Supplier Price Lists etc
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Education
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1976 - 1978
Miller High School NSW
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Miller Technical College
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