Quality Assurance/Compliance

• Dec 2014 - Present

Team Leader/Training Specialist

• Jun 2008 - Apr 2012

Designed and implement programming for aging adults with disabilities. Trained young adults on work readiness and social skills. Provided contemporaneous and accurate documentation for quality of service and billing purposes per federal and state regulations. Designed and implement programming for aging adults with disabilities. Trained young adults on work readiness and social skills. Provided contemporaneous and accurate documentation for quality of service and billing purposes per federal and state regulations.

Customer Service Rep

• Apr 2007 - Dec 2007

Answered phones as first line of contact for clientele. Took orders and accurately entered orders into database. Maintained communication between customer, warehouse, and driver to ensure accurate and quick delivery of goods. Answered phones as first line of contact for clientele. Took orders and accurately entered orders into database. Maintained communication between customer, warehouse, and driver to ensure accurate and quick delivery of goods.

Vocational Supervisor

• Nov 2001 - Jun 2005

Supervised the implementation of services in four adult day programs. Trained employees and assisted in integrating new programs as needed. Provided quarterly reports to the board on the effectiveness and efficiency of the programs. Taught CPR/First Aid as an instructor for the agency. Supervised the implementation of services in four adult day programs. Trained employees and assisted in integrating new programs as needed. Provided quarterly reports to the board on the effectiveness and efficiency of the programs. Taught CPR/First Aid as an instructor for the agency.