Experience

PDP Group, Inc.

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Quality Specialist

  • Oct 2010 - Present

  Hunt Valley MD Collaborated between departments to resolve data entry issues on client accounts. 6+ years of call center and customer service experience. Interacted with auto insurance agents and policy holders to communicate insurance requirements. Wrote lesson plans and facilitator guide for call center phone skills training. Prepared training materials, updated call center training manual to improve service levels and performance goals. Maintained trainee status reports regarding testing, test scores and… Show more Collaborated between departments to resolve data entry issues on client accounts. 6+ years of call center and customer service experience. Interacted with auto insurance agents and policy holders to communicate insurance requirements. Wrote lesson plans and facilitator guide for call center phone skills training. Prepared training materials, updated call center training manual to improve service levels and performance goals. Maintained trainee status reports regarding testing, test scores and evaluations.

• Quality Control Associate

  • Oct 2010 - Jun 2018

  Hunt Valley MD